Customer Ratings & Reviews

The box is missing one of the screw nuts for the front wheel and the GoTrax warranty division hasn’t responded to my request for a replacement part which was sent in nearly two weeks ago. The bike is unusable in this state which is a real bummer since it’s a birthday present. Really disappointed with the lack of customer service on such an expensive item. I’ll update my review if/when GoTtax fixes the problem.

This bike looks good ran good but only for about 2 hours. I experienced some problem with the battery unable to charge and green dots appear in the battery within hours

Customer service is terrible. Brake broke off within a week of having it. It’s been 4 weeks trying to replace or repair. They keep giving us the run around. Send videos. Send YouTube videos. Send this send that. It’s annoying.

I bought my son a white one and moved it so much I went back and got a black one. Best bike ever!!

Everything are ok accepted there are missing screws for the electronic display and some screws are not tightened enough

It’s a great bike, my husband has used this in his daily work commute and parked his car

Great product. Will make a great gift. My son is very excited to use this all summer.

Love it! I got me three bikes of this already Thinking on getting abother one.

First e-bike and couldn’t be happier. A little heavy but otherwise great.

Beefing using it for a few weeks now, love it, good price.

Great mid size, mid powered bike. Can fold up and put in a car.

Bike breaks down on me and have me spending more money than I paid for the bike

Don't waste your money, bike turns on password and locks you out turning it into an expensive paper weight. Customer service is poor sending you third party crappy videos from youtube and being of no help in trying to remedy the issue.

Worked well for 2 months then suddenly would not turn on although charger says full

Best Buy should be ashamed to sell GoTrax. The bike had a locked screen and a throttle issue. GoTrax support was contacted and a claim was initiated. A first contact by email was good trying to resolve the issue. But I still have the issue and GoTrax will not respond to emails. Bike wasnt even used for 2 month. Thanks Bad Buy.

I purchased this item for My Son’s to go back-and-forth to School in which I purchased two however, both of them I had to return more than two times for the tire for the charging module and it’s just been a very horrible experience

Scooter broke down and not getting speed. When we browse in you tube it’s motor is over heated

The power is not on. Try to contact manufacturer’s customer service but they do not help much. Take 2 weeks for waiting their solution but very disappointed. They have not given out anything.

This product, which was $599 when I bought it, was now on sale from $498 and fell one day after buying it. They didn't make a price match either. I can't return it because I installed it.

Battery will not hold a charge to turn on panel. Returning it to store.