Customer Ratings & Reviews

Hello IlayarajaC. Thank you for sharing your experience. We are sorry to hear that your snow blower did not meet expectations and that you encountered issues with performance and the motor. This is not the experience we want our customers to have.
We understand your frustration with battery insertion and removal, as well as the unit feeling underpowered by heavy snow conditions. For optimal performance, the 80V 20" snow blower is designed for moderate snow depths, and heavier or wetter snow can impact operation. For heavy and or both wet snow conditions, we recommend our 80V Dual-Stage Snow Blower, which is designed to handle more challenging conditions. Additionally, we have created a video demonstrating proper battery insertion and removal for your unit, which can be viewed here: https://youtu.be/G3qTF0NcpW4?t=181.
Please contact Greenworks Customer Support directly so we can address the motor issue and provide a solution. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello MzVee. Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with the Greenworks 80V snow blower and that it has been returned. We are sad that we did not get the chance to assist you with these matters. We have a video that helps explaining how to start the 80V snow blower. You can check it out here: (https://youtu.be/G3qTF0NcpW4). Technique plays a large role in the overall user experience, so we are sure to provide these tips to customers. If you or other readers experience any issues, have questions or need assistance in the future, please try our Live chat on Greenworks Tools (www.greenworkstools.com). Ask a question on the product page or connect with us at 1-888-909-6757 (1-888-90WORKS) so, our experts can discuss your experience!

Hi Tony76. Thank you for your feedback. If you have not returned the item yet, we ask that you contact Greenworks Tools directly for further assistance. If you would like, please contact us directly at 1-888-909-6757 (1-888-90WORKS) to speak with an agent or start a chat and we will be happy to assist you further with any troubleshooting or warranty requirements. We look forward to hearing from you. We hoped this helped!

Hi SanjayS. Thank you for your feedback. Ensure you are firmly pressing down on the "Green" release lever to allow the battery to disengage from the compartment. Please check out the following video for a better visual demonstration. (https://youtu.be/5LPE3Xz3rzo?si=6ypezWTqfB8W0tut&t=32). Should you require any further assistance, we ask that you contact us directly. You can reach us via chat or by calling our toll-free helpline at 1-888-90-WORKS (1-888-909-6757) to speak with a live agent. We hope this information helped!

Hello MeganC. We are sorry to hear about this issue. The distances at which snow is thrown is dependent on the type of snow or the chute deflector angle. Try adjusting the chute deflector angle, by positioning the deflector to optimize throwing distance. We have a video that helps explaining how to adjust the chute on your snow blower. You can check it out here: (https://youtu.be/-DWHlyw6g0c). If dealing with wet, heavy snow, feed smaller amounts into the auger. Wet, heavy snow requires slower feeding and may limit throwing distance. We hope these tips help provide a better user experience. If you have tried all these suggestions and they do not yield results, please contact us directly some further information would be required to be better assist. Contacting us will allow our team to gather some further details so that we can help find a resolution for you. We can be reached by phone on 1-888-909-6757 (1-888-90WORKS) or by Live chat on Greenworks Tools website (www.greenworkstools.com). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello MaryO. We are sorry to hear of the issue you are experiencing. The most common issue related to a unit not starting is the connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool. We would also like to go over the starting procedure especially, since it seems that you have two units experiencing the same problem. 1. Press the safety lock button. 2. Press the trigger while you hold the safety lock button. 3. Release the safety lock button. We have a video that helps explaining how to start your snow blower and the operator's guide. You can check it out here: Know the controls (https://youtu.be/G3qTF0NcpW4?t=276). Operator's guide (https://youtu.be/G3qTF0NcpW4). Hope this information helpful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com. If neither of those support lines work you could always reach Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience!

Hello SravankumarY. We are sorry to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. If you have questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please contact Greenworks directly through chatbot on www.greenworkstools.comor call Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello eyefxr - We are sorry to hear of the experience you had with this unit. Although you have returned the pressure washer, we would like to let you know about our excellent aftercare warranty service for all our customers. This Snow Blower is backed by a 4-year limited warranty. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on 1-888-909-6757 (1-888-90WORKS). Again, we apologize for the experience that you had; we hope this do not turn you away for good!

Hi XuanyongLu. Thank you for your review. To assist you better with removing the battery, ensure the charger is on a flat, stable surface, then firmly grip the battery and pull up while holding the charging in place with the other hand. The Greenworks 80V batteries do have some weight to them, please proceed with caution. We appreciate your feedback!

Hello user676577. We are sorry to hear that you were not satisfied with the Greenworks 80V Blower and that it has been returned. We are sad that we did not get the chance to assist you with these matters. The handles were designed to allow for easy folding. Once both bolts and wing nuts are installed the handle should fit as intended. We have a video that helps explaining how to Assemble your Greenworks 20" Snow Thrower. You can check it out here (https://www.youtube.com/watch?v=TeikbOE_hkE). Technique plays a large role in the overall user experience, so we are sure to provide these tips to customers. If you or other readers experience any issues, have questions or need assistance in the future, please try our Live chat on Greenworks Tools (www.greenworkstools.com). Ask a question on the product page or connect with us at 1-888-909-6757 (1-888-90WORKS) so, our experts can discuss your experience!

Hello ShivaniJ - We are sorry to hear about this issue. Please know that this product carries a 4-year warranty from the date of purchase. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on Greenworks website that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello CRISTIAN - Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error. We do advise our customers to hold on to a copy of their receipt for the duration of the warranty, just in case. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is ultimately for your safety and reduces fraudulent acts. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!

Hello ZacharyF - Thank you for your review. We are very sorry to hear about this experience. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please know that this product carries a 4-year warranty from the date of purchase. At your convivence please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.