Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1140 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,140 reviews
  • Rated 5 out of 5 stars

    Hardware Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad help installed a new hard drive for me. They explained the process well. They always there to help solve problems with my Laptop. THANK YOU!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly professional service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got us right in. Recommended the best hard drive for us since we had chosen the wrong one. Service was done ahead of schedule. Works great. Staff was super nice and smart.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install Battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy help me order the right battery for my HP laptop. They did tell me would only be $25 to install but I guess they thought I was a member. It was $50 but better that they did it then me opening up my computer. There was no waiting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my sons PC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are literally a lifesaver. They fixed my son’s PC quickly. I am so happy and relieved to have them as an option for repairing any of my electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more but locked

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fast and simple explanation goty computer back

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful and fast installing my solid state drive.

    I would recommend this to a friend
  • Pros mentioned:
    Repair quality

    Rated 5 out of 5 stars

    Laptop repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and complete diagnosis and repair of my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was helpful with providing service for to laptop. They even took the time to find me replacement batteries online before getting my laptop serviced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing HDD to Prebuilt HP

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm probably spelling his name wrong but Yahoo is the best. I came in with my request to install an HDD in my prebuilt computer. He was completely transparent through the whole thing and took the time to explain things to me so I knew everything we had to do to make it work. He answered all of my questions and was nothing but kind the whole time. If I ever need anything else done to my computer I 100% would come back to him. I trust that he really knows his stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Battery installation for Labtop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation of new battery to my dell laptop. They were fast and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iMac would not boot up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledgable, fast,pleasant,thank you for having this service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Does Good Work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the geek squad transition all of my data from my old computer to the new computer upon purchase. They did a great job everything moved over with no hitches.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Quick and Easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my own RAM and BB installed quickly while I waited; save me the time of doing it myself (plus the expense of getting the right tools)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had purchased a graphics card but needed a new power supply. They helped us right away , recommended a supply and installed by next day. Worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Replaced my HDD and transferred old drive data

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad replaced my malfunctioning HDD and copied the Data from the old drive to the new one. They did this in the time they promised. Good job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new PC and wanted to swap the power the supply to a 600wt. Agent Sam took care of it quickly and effectively. New PC is running like a champ

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing is putting it lightly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to make multiple trips to the store for something that should of been incredibly simple... The only reason I didn't do the repair myself is because my employer insisted we use your service. No one knew what was going on and I went through more than 4 different people my first trip. No one ever answers the phones, the person that did the part upgrade tried calling and telling me it didn't have an m.2 slot, even though it was literally an inch away from the RAM they replaced... Bought a fridge from the store on the same day, freezer didn't work from day 1, ice maker didn't work from day 1 and BestBuy refused to touch it as long as it was warrantied by the manufacturer... Wouldn't even connect me to them directly. My coworker did a similar upgrade to his laptop and had an even worse experience than I did, managers were no help. I knew they give these sales rep jobs to just about anyone, but the obvious lack of training is flat out embarrassing. I will not be back under any circumstances.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It was quick and easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really quick. Firstly, they asked me to leave my laptop there for a day. But I was in a hurry and I purchased my laptop from the Best Buy. They did that for me within 20 minutes. I got some feedback about the SSD card I chose from the technician. I enjoyed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don’t worry anymore

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad makes it so easy. What did I ever do before them?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    installing gpu & psu

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a phenominal job on install my graphics card, and power supply. It is working Better then ever and will visit again in the future for more installs :)

    I would recommend this to a friend