Customer Ratings & Reviews

Excellent service by the team, worked great when I got it home

They were very professional, they explained everything and they did everything quick.

Expensive but they fixed a longstanding problem I was not comfortable fixing myself. Good team.

The agent transferred the materials from my back up drive to the new computer in 10 minutes. Also merged it with the materials from my job that I need on an every day basis., He made the whole process as easy as possible.

The agent was friendly and agreed with me on the defective product (PC). He ordered another one the same day and I received it the next day! Very happy with this...

Agents updated and installed new RAM in my laptop. Quick, efficient, very helpful.

I ran into a disk crash issue and was trying to purchase an internal SSD disk and replace it. Geeksquad team was quick and helped me to make the best decision. They replaced the disk in less than 10 mins. I was really impressed with the Geek Squad service. Thanks.

The person who took my laptop from my wife kept on stalling for 45 minutes asking her unrelated questions. I had to schedule online when to pick it back up after I received a text that the work was completed but I had to wait too long. The national number was totally useless because they kept on insisting that they don't have direct communication with the local stores. Fortunately I had the email of a Geek Squad staff member who knew what she was doing and she answered me that I didn't need an appointment.

..........The service has always been great.......

Fast service to install my new graphics card. Very helpful.

Don't know how to do that so I'm glad they knew! Computer works!

My MacBook Pro needed more memory so I decided to do an upgrade through Best Buy. Purchased the hardware from BB and had the geek squad install it. Quick, easy, and reasonable. Made a world of difference on my computer! So glad I did it.

Was upgrading two RAM sticks. Walked in, the guy had it installed in less than 10 minutes.

Zachary was very patient, answered my questions, etc. I would certainly recommend geek squad as well as asking for Zachary again!

The geek squad is awesome! They expertly and efficiently helped me with my problem.

The agent was very helpful and knowledgeable with repair

Installed mire RAM in a laptop inhad previously purchased at Best Buy, had it back in a day and they offered solid advice!

The agent mount the usbc part on my mac pro and check the logic board, great job!!

The gentleman I dealt was rather abrupt. If I could have fixed this myself, I wouldn't have needed his help. I am not a techie and felt talked down to! I felt like I was an inconvenience in his day. He kept walking away to assist another customer. I finally asked him if I was done or if he needed something else. He said I needed my paperwork & turned away. He got my paperwork off the printer after approx. 4 minutes. He said sign here and pushed the paper toward me. He stated my laptop would be ready the next day. Fast forward 24 hours- I stop by the store on my way home from work & was told my laptop would not be ready until, the earliest, the next day. They did not know why he told me it would be ready so quickly. I then spoke with, whom I assume was a mgr. She apologized and said they would do their best to have my laptop finished by the end of the day & that they have had other complaints about this gentleman. She held true to her word and I picked up my laptop before the store closed that day.

I had a battery replaced on an older dell laptop. Done in minutes and it runs great!