Customer Ratings & Reviews

Purchased a Dell computer and wanted an additional hard drive installed. used geek squad to install. they did the installation quickly and it continues t work well.

I had an excellent customer service to fix my computer. The associate had a lot's of knowledge about what need to be done with my Lap Top.

THE GEEK SQUAD WAS VERY HELPFUL IN SOLVING MY PROBLEM QUICKLY AND PROFESSIONALLY. THE YOUNG LADY THAT HELPED ME LISTENED TO MY PROBLEM AND WHAT I THOUGHT THE SOLUTION WAS. SHE WAS THOROUGH AND VERY HELPFUL AND WAS ABLE TO GET MY COMPUTER BAC K TO WORKING QUICKLY.

When my computer was having problems I brought it to the Geek Squad. Not only did they promptly identify the problem and come up with the solution but they were really nice and patient with a low tech IQ like me. Thanks.

team set up my son's gaming pc and it works perfectly

Geek Squad could not fix the problem my tablet was having after trying several things. They advised me to go online and buy a battery (19.00) and then bring it back and they would install the battery for $42.00. Great service!!!

They did a amazing job install the parts my son needed

Had a pc problem and they fixed it within the next day so thankful

Bought service with new PC I bought last fall, but was able to use this service as well on my laptop to get SSD drive installed to replace slower traditional hard drive, it was well worth the money

Geek Squad completed the SSD installation on time and at the agreed upon cost. The laptop now runs faster than before (much faster). I'm one happy camper. Two thumbs up.

Your guys did a great job. Had me out of there in less than an hour, WOW.

I had them put a new battery in my laptop. They were professional and quick.

My son was upgrading a video card for his computer, but could not complete the installation. The Geek Squad installed the card successfully, and tested all systems to ensure compatibility. Great service for a modest price. Thanks.

Geek squad loaded all of my software on new computer & also took hard drive from old computer & transferred to new one

Geek Squad tech quickly installed STS, updated Windows program, offered advice on maintenance

The representative was very knowledgable snd advised on every step. I felt very comtable with all recommendation. i woul definately reccomend them for a computer installations. The price is fair

Great product would buy it again... thanks to best buy

Fast and accurate service. Laptop runs fast. No more Slow performances, So glad I went to Bestbuy Geeksquad.

Service was fast and friendly to replace a battery. Unfortunately the battery bought on AMZN was junk but thats not best buy's fault.

I spent over $400 for an upgrade on 5 month old gaming computer and when geek squad gets done with it, I get back a broken gaming computer. I am very disappointed and upset. I brought my sons computer into the villages Geek Squad at Best Buy to have the processor upgraded. When purchasing the first processor, which was an i7 10th gen processor bought in store, i was advised that they needed to check with a tech to make sure the motherboard would support it. They came back and advised me that the mother board would support it. I Dropped the computer off on scheduled date and was told when I picked it up that now the motherboard would not support the processor and I needed a i7 9th gen. When advising them of what I was told the day before, the just said that was incorrect and they didn’t know who said it. Ok, no biggie, ordered a new one and scheduled another date to drop the computer off. After leaving it for a day, I go to pick it up and see the lady had a part of the computer separate. I was then advised that the computer had a yellow screen when they turned it on, after the new processor placed. and that the graphics card is bad and needs to be replaced. I am furious. My son was on that computer until the day it was dropped off and it was working fine. Now I pick it up after wanting just the i3 processor upgraded to an i7 processor, for the reason of my son wanting to play games that an i3 processor did not support and caused the computer to freeze. I was told that they could not prove the computer worked before I got there and there was nothing they could do but sell me a new graphics card (approx.$300) Why would I bring a broken computer in to have an upgrade? If the graphics card was bad and screen was yellow, I would have brought it in for that. I do plan to contact corporate about this situation.