Hardware Installation (In Store)

I took two computers to be fixed at Geek Squad. One laptop and one desktop. I didn’t know I was supposed to make separate appointments for each one of them. Well, Geek Squad took both on only one appointment. They started checking my laptop first, and the problem was the HD. Needed to be replaced. They showed me the options and recommended one. I trust them and bought a WD one. Repair took about 45 minutes. They installed the HD, installed Windows, and also installed their Virus Protection. They did a lot of good to my computer which I was about to trash it. Now I have a new computer, fast, working smoothly, and all looking good. I am very happy with it. Thanks GS. You guys are the best!

I had to RMA my screen due to backlight bleed out of the box and it was covered under manufacture warranty. In the end Carlo was able to get my device fixed and working as it should and that’s all I could ask for. Thanks 100000000x. Saved the day/week/month/year!

This graphics card was recommended by the Genius tech at Best Buy and he was absolutely correct. The graphics are clear and very high definition is possible. I play graphics games, surf the internet and post pictures using this card. It works very well.

Made an appointment a week ago, came in 15 minutes early today to friendly staff from the door greeter, customer service and my final stop with the Geek Squad. We braved much snow to have a new power supply put into our daughters PC and good graphics card and double check my selection of RAM. As this was the one and only request this year we really wanted to make it happen. I apologize for not recalling the gentleman's name who assisted us, but it was fantastic service that all stores should strive for. First we discussed our needs and he smartly secured our computer away from the public, then walked us to the parts we needed and made proper recommendation's. Very informative and listened to all my questions, collected everything we needed and after paying we went to lunch then came back 3 hours later and our girls Christmas was saved :) Thank you one and all for an easy and honest affordable computer upgrade.

I had a simple SSD installation in my PC - GeekSquad completed it in a day. They showed me that they had installed it and answered my questions. Knowledgeable and helpful staff. My PC now has exta space, Thanks!

I had an appointment with the Geek Squad to install a new graphics card in my computer and the guy that did the install was smart and helpful!

The person who took my laptop from my wife kept on stalling for 45 minutes asking her unrelated questions. I had to schedule online when to pick it back up after I received a text that the work was completed but I had to wait too long. The national number was totally useless because they kept on insisting that they don't have direct communication with the local stores. Fortunately I had the email of a Geek Squad staff member who knew what she was doing and she answered me that I didn't need an appointment.

Dropped my laptop off for a repair, and 3 hours later I received notification it was ready for pick-up. I was expecting a 2 or three day wait.