
Sit back and let a Geek Squad agent install your latest PC component. From hard drives and memory to optical drives, graphics cards, printers, scanners and MP3 players, we’ll make sure your hardware is working properly no matter where you bought it.
Q: Will the Geek Squad agent configure the installed hardware?
A: Yes, the agent will configure the installed component for proper use, test its functionality, and answer any questions you may have.
Q: Can Geek Squad install a graphics card on my computer?
A: Yes, Geek Squad can install a graphics card as part of the Level 1 Hardware Install service.
Q: What happens when I arrive for my Hardware Installation appointment?
A: When you arrive, a Geek Squad agent will be waiting to power on your device and begin the installation process.
Q: What if I have questions about my new hardware after the installation?
A: The Geek Squad agent will be happy to answer any questions you have about your new hardware during the final steps of the installation process.
Q: What does the Level 1 Hardware Install service include?
A: This service includes installation of one customer-supplied internal or external PC component and any necessary software for the device to function on one computer.
Q: Does Geek Squad install hardware purchased from other retailers?
A: Yes, Geek Squad can install your hardware regardless of where you bought it.
Q: Does this service cover operating system issues?
A: No, this specific service does not include hardware or installation/repair of operating system issues.
Q: Hello. I want to build a PC and have the parts. Does GeekSquad build the PC from scratch?
A: Hi there! Thanks for reaching out about this. We should be able to build your PC from the components. To get started, I'd recommend connecting with your local Best Buy's Geek Squad either in person or over the phone, to make sure we have everything we need and no incompatibilities. You can find information about your local store at www.bestbuy.com/storelocator.

Sit back and let a Geek Squad agent install your latest PC component. From hard drives and memory to optical drives, graphics cards, printers, scanners and MP3 players, we’ll make sure your hardware is working properly no matter where you bought it.

A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*

If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
| Pros for Hardware Installation (In Store) | |||
|---|---|---|---|
| Overall Performance, Installation Speed, Repair Quality, SSD Performance, Data Transfer | Overall Performance, Speed, Ease of use, Laptop Performance | Ease of use, RAM, Performance, Hard Drive | Ease of use, Speed, Software Setup |
| Cons for Hardware Installation (In Store) | |||
| Functionality, Noise Level | Issue Resolution | Customer Service, Repair Time, Warranty, Installation, Motherboard | Customer Service, Overall Performance |