Hardware Installation (In Store)

bought the laptop to the geek squad to have them install a hard drive and was told that they could not install it, wound up taking it to another place and had it installed

I get my laptop cleaned at least once a year. Best Buy does a phenomenal job with this. However I also wanted to have a simple virus scan ran on my computer. The technician said that this would be $120. That is outrageous. I only allowed them to clean the computer, no virus scan is worth $120 .

I think the Geek Squad had major problems installing additional memory. They did not check out system out of box before they touched it. Then had problems with different people not able to install memory card and tried to jam it in and lift cooling coil. I bought this for my daughter's schooling. Now she is without laptop and has to wait until Best Buy Fixes it.....

The gentleman I dealt was rather abrupt. If I could have fixed this myself, I wouldn't have needed his help. I am not a techie and felt talked down to! I felt like I was an inconvenience in his day. He kept walking away to assist another customer. I finally asked him if I was done or if he needed something else. He said I needed my paperwork & turned away. He got my paperwork off the printer after approx. 4 minutes. He said sign here and pushed the paper toward me. He stated my laptop would be ready the next day. Fast forward 24 hours- I stop by the store on my way home from work & was told my laptop would not be ready until, the earliest, the next day. They did not know why he told me it would be ready so quickly. I then spoke with, whom I assume was a mgr. She apologized and said they would do their best to have my laptop finished by the end of the day & that they have had other complaints about this gentleman. She held true to her word and I picked up my laptop before the store closed that day.

i brought my computer in to get fixed. I thought it was a power supply issueand it was.The computer was diagnosed and the power supply was replaced the same day. My daughter needed my computer to finish her school project on. i got the computer fixed and back so quickly that my daughter got her school project done in time.

They seemed to be friendly. they first told me to go back and get a power supply and buy it. But it was funny the Geek Squad guy told me NOT to buy the "Dynex - 400-Watt ATX CPU Power Supply ", so I didn't. I bought the other one that he said would work. Come to find out after the tech tried to put the other power supply in I ended up having to actually buy the "Dynex - 400-Watt ATX CPU Power Supply ". While they had the pc open i asked if I bought the new Cmos (a little ear like battery) could they slide it in the pc.? They said yes but it would be another $49.99 just to slip out the old battery and slide in the new small battery.

This is a great hardware addition to my laptop. I recommend this to everyone

Computer was not starting correctly. Tech spend a good amount of time troubleshoting and looking at possible causes. Basically needed new harddrive. Replacement harddrive solve problem.