Customer Ratings & Reviews

Great customer service and great employees!!!! And great with technology!!!!!!!

I took two computers to be fixed at Geek Squad. One laptop and one desktop. I didn’t know I was supposed to make separate appointments for each one of them. Well, Geek Squad took both on only one appointment. They started checking my laptop first, and the problem was the HD. Needed to be replaced. They showed me the options and recommended one. I trust them and bought a WD one. Repair took about 45 minutes. They installed the HD, installed Windows, and also installed their Virus Protection. They did a lot of good to my computer which I was about to trash it. Now I have a new computer, fast, working smoothly, and all looking good. I am very happy with it. Thanks GS. You guys are the best!

Made an appointment a week ago, came in 15 minutes early today to friendly staff from the door greeter, customer service and my final stop with the Geek Squad. We braved much snow to have a new power supply put into our daughters PC and good graphics card and double check my selection of RAM. As this was the one and only request this year we really wanted to make it happen. I apologize for not recalling the gentleman's name who assisted us, but it was fantastic service that all stores should strive for. First we discussed our needs and he smartly secured our computer away from the public, then walked us to the parts we needed and made proper recommendation's. Very informative and listened to all my questions, collected everything we needed and after paying we went to lunch then came back 3 hours later and our girls Christmas was saved :) Thank you one and all for an easy and honest affordable computer upgrade.

Great installation with fixing a broken laptop screen! Encountered no problems!

I had to RMA my screen due to backlight bleed out of the box and it was covered under manufacture warranty. In the end Carlo was able to get my device fixed and working as it should and that’s all I could ask for. Thanks 100000000x. Saved the day/week/month/year!

The Geek Squad had diagnosed a faulty SSD and installed two replacements

The Geek Squad @ It’s Best Knowledgeable Professional Kind

This graphics card was recommended by the Genius tech at Best Buy and he was absolutely correct. The graphics are clear and very high definition is possible. I play graphics games, surf the internet and post pictures using this card. It works very well.

Excellent service, and quick full recomend and the team is very kind

At least two years before, I had brought my laptop in to get its RAM upgraded to 32gb. After making an appointment, I took it to the service desk. Soon enough I received my computer back, and it had the RAM upgrade. Functioned perfectly with no issues. No loose screws on the covering and no hardware issue with the RAM when they reassembled it. Skip to this year, and I brought my gaming laptop in to get an SSD installed. The computer already had one open slot for an SSD stick left, so all they did was just pop it in there. Stick formatted, ensured it works properly, all is good. I received my computer back and like my laptop before, no loose screws and the hardware worked perfectly with no issues. Overall, a very reliable service.

The Moto G Power 2025 set up support was wonderful. All my apps and data were brought over and the Geek Squad rep made sure the ecard was set up so I could receive and send calls.

I had a great experience with Geek Squad. The Delano and Joel were incredibly knowledgeable and patient throughout the whole process. I had a hard time explaining exactly what I needed, but they still understood right away and pointed me in the right direction. They answered all my questions without rushing me and made everything feel easy and stress-free. You can tell they really know their stuff. Definitely a 5-star experience!

Lary (one r) in store was great to work with. I needed to transfer music and photo files from an old and almost dead computer. Lary recommended an external drive and made the transfer happen. I have worked with Lary before and was happy to see him when I entered the store.

Nicole was very helpful and fast I installing my new laptop battery and internal fan.

Overall great service the squad performed everything just like i wanted would highly recommend

Amazing! I was able to get everything working in a proper fashion

We LOVE our local Geek Squad! They have taken care of every issue we've had, installed new software, transferred existing systems to new systems - I cannot say enough about the top quality service that is always provided. More times than I can count, the estimated time to finish is always exceeded, generally in half the time expected. Running 3 businesses, this is incredibly important for us to not be without our equipment for long. In over 15yrs, they've never let us down even once. I depend on their knowledge of computers (what we use them for) to get us the speed, storage and programs we need to help us continue to run as efficiently as possible.

I cannot say enough about Matthew. His customer service as well as his knowledge and patience was above and beyond!

the agents repaired my computer competently. Good job by them. They were very nice and helpful.

HASSLE FREE SERVICE!!!! Within 45 minutes, the Geek Squad was able to install, initialize and configure a RAM chip into my parents' laptop I had purchased in the past but never got around to. They were knowledgeable, efficient and they even cleaned out the laptop as well free of charge. Their service was top-notch, professional & of an excellent value. I would highly recommend their services! Nothing but positive things to say about the local Best Buy Geek Squad! FIVE STARS ALL THE WAY!