Customer Ratings & Reviews

Nicole was very helpful and fast I installing my new laptop battery and internal fan.

The Geek Squad rules at the Southlands Best Buy. I have an old 2006 Dell tower which developed a power problem. It sat useless for over 3 years. I am a song writer. I had a lot of documents on that Dell which I had meant to recover for along time. The problems were with multiple hardware and software, and some issues effected others. The whole repair process was packed with excellent communication from the techs to me. I saw that the whole Geek Squad was great in taking proper time with each customer. There were 2 techs, one in particular, who made my computer recovery a special challenge to fix, and fix it they did. I recovered many hours of work thanks to the Squad. I would recommend them to anyone, anytime for their PC repair skills, knowledge, and professional handling of each individual customer.

Geek Squad did a great job installing the battery...

People at bestbuy very knowledgeable and helped me choose the right replacement hard drive. Service was faster than I expected, and my laptop works great with this new hard drive. I have another computer I will be letting them look at.

I scheduled an appointment to have a M.2 drive installed in my newly purchased gaming laptop because as you know they make it virtually impossible to get the bottom panels off the dang things without specialized tools anymore. I walked in to the store at 2:45 my appointment wasn't until 3:00 the rep took my laptop and the drive and 20 minutes later I was on my way with my new drive up and running. They were quick and efficient and saved me time and aggrevation which made me very happy. Thank you Geek Squad.

I bought a new PC tower and quickly realized that I wanted to upgrade the power supply (because I'm a gamer and the basic power supplies are inadequate for a lot of graphic cards). I bought a power supply from Best Buy and had Geek Squad install it for me. They did a fantastic job. They even caught the fact that my existing Best Buy Geek Squad plan/affiliation (or whatever it's called) did cover this hardware installation to some degree (I think it reduced it to a small flat fee), which was something I completely overlooked and almost paid extra for it. I've used Geek Squad several times now for hardware installation on my desktop PCs and I've always had a great experience.

Purchased a Dell computer and wanted an additional hard drive installed. used geek squad to install. they did the installation quickly and it continues t work well.

Desktop computer wouldn't start. Made an appointment with Geek Squad & brought it in. They quickly diagnosed a dead power supply. They replaced it and tested the system. I was back up & running in no time.

I had an old LINUX machine that wouldn't boot. The agent diagnosed the problem as a bad power supply and had it repaired promptly. Machine still working fine today.

Honest, great quality, fast service. My laptop fan had become very noisy so I brought it in to have it looked at expecting that it would cost more than the laptop was worth (its old). The specific fan was not something in stock but tech told me how to find one, wrote down the information, and helped me take a photo of what I would need. I purchased the fan from another vendor then brought the fan and laptop back in. Was repaired quickly, inexpensively, and has worked great. Super friendly and helpful customer service. Highly recommend!

Our desktop computer had a fan which was failing. Geek Squad replaced it for me while I waited. Installation was finished quickly and professionally.

I had a hard drive go bad on a refurbish I purchased through Best Buy 4 months previously. Of course the primary company I received it from Micro Corp, did not warranty the issue past 60 days. To add to my problem when I brought my computer to the Best Buy Sarasota, University Parkway Store for service, no one could even find proof that I had purchased the unit through Best Buy. Because it was shipped from another refurbishing company, although I had a billing statement with the exact amount of the unit showing clearly, this did not meet with store repair policy. Not the store or Geek Squad's fault, but a mistake on the part of corporate billing. We fumbled through multiple account numbers, birth dates, phone numbers, nothing on record that I had ever even purchased the computer, which was a piece of electronics that was vital to my income. Nothing on the computer showed in the records from corporate, as if I did not exist except for thankfully a WiFi adapter I purchased that very same day. Needless to say I was beyond the point of frustrated. They were both purchased the same day, with the exact same account. Without any record of my purchase through Best Buy, I was just another customer off the street, and my unit would have to be shipped out for costly repairs. This was unacceptable in my eyes! I was about to drop the computer in the middle of the store, and say good-bye to Best Buy forever. One of the store management team (let’s call him Jimmy) noticed that I was NOT pleased, and as I was getting ready to leave - NEVER to return to Best Buy to purchase as much as a mouse pad! He asked if he could see my information one more time, and if I would give him a few more minutes to try a trick he thought might solve the problem. It worked. He found proof of my purchase - although not under warranty - and then proceeded directly to Reid and Jade at the Geek Squad repair area, where they set me up with a replacement hard drive, plus immediate - discounted labor for installation. The loss of documentation was not the store employees fault, neither was the defective hard drive from Micro Corp., but the Sarasota University Parkway Store Geek Squad went the extra mile to turn a furious customer, a lost customer for Best Buy, into a customer who will now remain loyal to Best Buy by referring friends, and NEVER purchasing electronics from another entity. Customer service is vitally important in my eyes, and in this instance it was impeccable, as the Geek Squad saved Best Buy from losing a customer! Thanks Geeks!

I dropped off my laptop, the ram, and the SSD I wanted geek squad to install, and I was able to pick it up the next day. No issue, quick service, and it works just as expected. Just be aware if you want them to install Windows and everything, that's an extra charge, but if you're like me and you can do that yourself, you just have to pay the hardware installation fee.

Geek Squad installed a new hard drive to replace a failing unit in my laptop. Interaction with the tech reps was pleasant and the job was done quickly at a reasonable price.

Had solid drive installed in laptop. Best Buy was quick, professional. Did an excellent job!

The agents did an excellent job of transferring the data from my old computer to the new one

I purchased a 1TB SSD to replace a failed hard drive in my laptop and my local Geek Squad guys installed it for free under the Total Tech Support plan. They also transferred the data from my old drive to the new one and installed Webroot internet security software on the new drive, also at no charge. Everything works great!

Amazing! I was able to get everything working in a proper fashion

Geek Squad did a wonderful job with the installation. The computer works wonderfully. The agent who rang us up was wonderful and knowledgeable. The product is perfect for our needs. The only problem we has was when we went to pick up our computer, we waited for 20 min. and no one acknowledged that we were there. I had to go around to two people sitting in chairs chatting with each other to ask for help. The young man (Manager) said he would send someone over. Then they continued with their conversation after a bit the manager called someone out from the back. To bring us our computer and check us out.

I had a great experience with Geek Squad. The Delano and Joel were incredibly knowledgeable and patient throughout the whole process. I had a hard time explaining exactly what I needed, but they still understood right away and pointed me in the right direction. They answered all my questions without rushing me and made everything feel easy and stress-free. You can tell they really know their stuff. Definitely a 5-star experience!