Portable GPS/Radar Detector Installation (Hardware Not Included)

Joey (believe that was the installer's name) was fantastic! Very professional. Perfectly hardwired and mounted a radar detector in my Porsche exactly as I had wanted. Was probably his last install of the day but still took the time needed to make sure the job was done to my satisfaction. Excellent service all around.

Installer did a great job. This is the second item I had done here and I'm very pleased with work done.

This was single handedly the worst retail experience I’ve ever had. I had to wait on the first person I spoke to who had to track down “Eli” the tech who would be working on my vehicle. When Eli finally decided to show up he didn’t acknowledge me in any way just proceeded to walk around the shop trying to look busy. About 5 minutes after that he hands me paperwork that he said I needed to fill out but the first person had already gotten me to do that and the filled out paperwork was sitting right in front of Eli but to be fair it was sitting next to his food so he may have been distracted by that. That in itself would warrant a bad review but after dropping it off about 15 minutes later I get a call saying that the hardwire connection isn’t included and they won’t be able to install the product. I told him that the email clear states hardwire power connection is included and that I wasn’t told to bring anything of my own or purchase anything else from them. Eli disagreed and told me that it has the be a glitch on the website and that I need to reach out to customer service to have them fix and have them figure out my issue. I called customer service and explained the issue and got transferred 4 times before getting someone who would attempt to help me. After explaining everything and having her pull up the website where it says “hardwire power connection included” I got customer service to agree with me but they said that they can’t do anything and they can’t even communicate with the stores because they want the store to figure out the issues on an individual level…so I was instructed to go back to the store and speak w Eli and have him or his manager figure it out. At that point I decided to cancel my Best Buy card and my plus membership because like I said in the beginning, I don’t think I’ve had worse than this.

Came in looking to get my radar detector installed, the person helping me was Nick, he did an amazing job, walking me through the process and finishing everything exactly how I wanted it. He was very helpful and explained everything for me thoroughly. If you come to this location make SURE to ask for Nick. 10/10 service.

I went back to Auto Equipment looking for a Garmin Drive Smart 65 GPS and Back Up Camera and Adian happened to be back there working the sales floor and walked me through ALL the Pros and Cons of each option of GPS units and Cameras. Adian Also Advised Me that since I had just purchased the Technical Support Package for our Laptops that ALL Auto audio Installation would be FREE. I purchased the Garmin DriveSmart 65 and BC30 Camera and made the appointment for Installation. I brought my 2002 Subaru Outback on a Saturday Afternoon and Adian took care of all the wiring, hiding the wiring and the installation of both units. This week I will be talking to him again about doing my registration because the procedure from Garmin and Garmin Express for the End User is Ridiculous and vendors like Best Buy should demand that be changed by Garmin. Adian Is GREAT.