Customer Ratings & Reviews

I purchased a 1TB SSD to replace a failed hard drive in my laptop and my local Geek Squad guys installed it for free under the Total Tech Support plan. They also transferred the data from my old drive to the new one and installed Webroot internet security software on the new drive, also at no charge. Everything works great!

We LOVE our local Geek Squad! They have taken care of every issue we've had, installed new software, transferred existing systems to new systems - I cannot say enough about the top quality service that is always provided. More times than I can count, the estimated time to finish is always exceeded, generally in half the time expected. Running 3 businesses, this is incredibly important for us to not be without our equipment for long. In over 15yrs, they've never let us down even once. I depend on their knowledge of computers (what we use them for) to get us the speed, storage and programs we need to help us continue to run as efficiently as possible.

Geek Squad did a wonderful job with the installation. The computer works wonderfully. The agent who rang us up was wonderful and knowledgeable. The product is perfect for our needs. The only problem we has was when we went to pick up our computer, we waited for 20 min. and no one acknowledged that we were there. I had to go around to two people sitting in chairs chatting with each other to ask for help. The young man (Manager) said he would send someone over. Then they continued with their conversation after a bit the manager called someone out from the back. To bring us our computer and check us out.

Needed a new battery in our rather old laptop ... extremely helpful - no charge to ascertain the problem, then minimal charge to install the new battery. Further, I did not have an appointment - they worked me into their schedule very quickly - much appreciated!

They installed The harddrive into My PC and e4ven put in some parts which were missing which I wasn't even aware of, they did a great job and I'm Thankful I went to best buy as If i tried myself, surely it'd have been a miserable and stressful failure. Thank you Geek squad.

In a previous rating I stated that if you can buy it at BestBuy, you should start there first. Prompt service, educated sales people, and their Geek Squad is the same quality. My upgrade was done on time, quick in and out. Because of the experience in buying the right television to fit my needs, I went back for other items needed for other interests.

They were excellent fixing my computer. In and out.

My power supply fan went on my pc and it had to be replaced so i did some shopping around and BestBuy had the best prices and what i needed. Edgard in geek squad suggested i get the EVGA - 80 PLUS 600W and installed it faster than he said would take to do. However; once home and reconnected my pc had issues connecting my Bose speakers again and suffice to say i was upset. I called and informed them for the issue and that i would be returning with the computer shortly but was informed that the tech who serviced my computer would be leaving before i got there. I was raging took my pc for a simple repair and it got jacked up in the process . Once i entered the store went directly to geek squad and had full intentions of giving them an ear full. I was met by David the geek squad supervisor and was completely disarmed. Most likely he was informed of my pending arrival and was quick to ensure that they would work relentlessly to find out what was wrong and get my pc back to its original running order. What impressed me more was that Edgard remained in the store to help resolve my issues despite that his shift was over and that he needed to leave. Talk about dedication. As Edgard worked with my pc to figure out the problem David continually stopped by to check out the progress. The speakers would work than stop repeatedly and David informed me that he was going to provide me a courtesy and instructed Edgard to use the stick. Apparently some important updates needed to be applied that I didn't know of which made me feel a bit embarrassed. I ended up being more mad of myself than anything. Edgard took the time to show me what I needed to do in the future similar issues arise and basically went above and beyond what he needed to do besides the repairs. I am no means a computer pro but they made it easy for me to understand. Edgar and David didn't treat me as if it was a job to do. They were truly concerned that not only that my pc was restored but also that i was happy with the service provided. This was the first time I have used their services and while it was a rocky start they finished it as pros. Dang straight I will be back there should I have future issues and most definitely will refer to anyone else who as issues.

it was a really fast installation on my laptop for my 1tb storage, i love best buy ❤️

Very impressed with the speed of turn around time and completely satisfied with their installation services. No high pressure either! When my brother recommended I replace my hdd with a ssd, he also added that my particular laptop model does not make it easy for someone to self install the drive. So the Geeks were great and they reinstalled Windows 10 after the replacement. However, I did not elect to have them retrieve the old drive's contents and transfer to the new drive.

I has alot of data on my old cellphone. The Geek Squad was able to transfer the data to my new cellphone without any loss. The technician was very helpful in setting up a few features for me. It was well worth the cost.

Normally I would install the new power supply and video board, but my son said that it was a lot harder on these new computers and HE paid to have it done. They did a great job and was completed days before I was expecting it to be done. We live over a hour away from the store and we should have stayed in town! It was that quick. The need to make appointments is a nuisance, but it really does make things go quicker and easier. I will use them again.

HASSLE FREE SERVICE!!!! Within 45 minutes, the Geek Squad was able to install, initialize and configure a RAM chip into my parents' laptop I had purchased in the past but never got around to. They were knowledgeable, efficient and they even cleaned out the laptop as well free of charge. Their service was top-notch, professional & of an excellent value. I would highly recommend their services! Nothing but positive things to say about the local Best Buy Geek Squad! FIVE STARS ALL THE WAY!

The person who helped us was very knowledgeable on three d printer and was able to assimilate and connected for us

Everything works great! Asked for a Power Supply installation and I have had 0 problems ever since! They also gave me a little cleaning from the looks of it. 10/10

Frank is the best. Not only his knowledge and clear explanations are amazing, but he is really a great IT problems’ solver. He was able to retrieve all my pictures from a totally black broken screen from my Samsung phone when it was impossible to see and enter my password. All got saved on my Google photos which I could then also access from my new IPhone 14 Pro. The quality of his service and the price was unbeatable. I had gone to various specialist’s stores prior to finding him at that Best Buy location closest to the Domain. I kept being given very little chance to get my pictures back. I was quoted over $300 to change my screen with no guarantee of retrieving all. I have kept recommending Frank since, and I am about to schedule some sessions with him again to improve my knowledge and optimize my usage of my computer, phone, and watch. Thank you again Frank

Zach was super kind and very knowledgeable about what he was doing. He had let me know his shift was ending soon so he installed the hardware right away before he was done for the day so I was able to take my computer home with me that day instead of having to go back for it at a later date which I appreciated immensely.

Good and speedy work. I dropped off my laptop for power issues and the work was done in 24hrs and all is fine.

Had to have Windows 11 reinstalled on my system, to it in to Best Buy in Saratoga Springs. System was reinstalled as i waited, i was in and out of the store within an hour. Great timely service.

They were faster than expected with my computer, and helped me figure out what i needed