Customer Ratings & Reviews

it was a really fast installation on my laptop for my 1tb storage, i love best buy ❤️

I am so glad that the Geek Squad installed my computer screen. I accidentally cracked the original screen the computer came with and was panicked. Thank goodness the Geek Squad helped me by installing a new screen that I purchased elsewhere to replace the cracked one. The new screen is great. I haven't had any problems. I am a truly happy customer. I don't know what I would have done without the Geek Squad's help on this one. Thank you Geek Squad!

HASSLE FREE SERVICE!!!! Within 45 minutes, the Geek Squad was able to install, initialize and configure a RAM chip into my parents' laptop I had purchased in the past but never got around to. They were knowledgeable, efficient and they even cleaned out the laptop as well free of charge. Their service was top-notch, professional & of an excellent value. I would highly recommend their services! Nothing but positive things to say about the local Best Buy Geek Squad! FIVE STARS ALL THE WAY!

The agents discovered that the noise that I was hearing from my machine was not from the power supply but was from the video card. The video card was ordered and the agents installed it and tested my machine before returning it to me to ensure that the noise was gone.

he help where others at bestbuy had failed me. I bought a computer with the understanding that I could upgrade it and after buying took it to washington geek squad and it wasn't. Davis jumped in and help find me a computer that would work for what I need. he spent time in researching, helping then he had the geek squad put my new computer with up grade together. In this day and age I had lost hope in the younger generation. But Davis showed that there are still those that care. I can not say enough of how wonderful he was and all he did. Thank You From C and A Davis (not related LOL)

Lary (one r) in store was great to work with. I needed to transfer music and photo files from an old and almost dead computer. Lary recommended an external drive and made the transfer happen. I have worked with Lary before and was happy to see him when I entered the store.

I had memory put in to a laptop. The agents were very knowledgeable and quick. Heading out of there in 30 minutes even on a system they have an opened up yet and was trying to tell me how cool it looked.

They were excellent fixing my computer. In and out.

I had Geek Squad put a 2 TB SSD into my new computer that came with a 256 MB SSD. They did an excellent job and the computer works fine afterward. They were friendly and helped me get the job done.

The Hardware installation for my Dell 2720 was successful and done on time.

I was lucky enough to show up unannounced to pick up a memory ship. I asked for an installation as a walk-in, and had it done in less than 10 minutes highly recommended.

The agents were great and gave me different options I could do. The work was seamless and clean, and I received my computer the same day.

The Squad installed a new hard drive and reprogrammed Windows on my computer. He also recommended a plug that I was not aware of needing, which saved me a trip back and avoiding some frustrations that would have happened had he not explained the situation! Very helpful!

I had my hard drive swapped in my laptop. I purchased a new hard drive from Amazon and brought it to Best Buy to be installed. Best Buy Geek Squad removed the old, damaged drive and replaced it with the new drive. They were affordable, timely, and the "Geek" I worked with was very friendly and answered all of my questions. I would definitely use them again.

Disconnected the original RAM, added the two sticks I brought in and it worked great. They gave me advice on 2 sticks for dual channel and not 3 total as well

Installed my ram for me quickly and hassle free. Will use this service again. Also installer helped me purchase the correcr ram prior to install.

Stopped in to Best buy, they were very knowledgeable. As they recommended,,I ordered my needed parts online then brought my laptop back to them at best buy. My laptop was fixed in an hour and it's running like new!!

I brought my PC parts to be assembled and the team did it professionally and swiftly. It was a very smooth experience and when there was an issue I was contacted and informed of possible solutions. All in all, great experience and will definitely be back

I recommend that in installing any upgrades to your P/C that can actually be done by you is to let the Pros do it . It paid off because once the upgrade was done it did not work! The P/C was switched to another new one and upgrade was installed . Works great worth the money

The Geek Squad at my local BestBuy are amazingly professional - I brought my laptop in for a RAM upgrade with no appointment, and they kept me in the loop the entire time and had my laptop ready to be picked up within just a few days. Sadly, the upgrade didn't work, but that wasn't their fault - the sticks of RAM I bought from Newegg were dead on arrival. However, thinking that I had bought it from BestBuy, they immediately offered free replacements! I had to tell them that I had ordered the RAM from another supplier, but I was positively surprised by the customer service. 10/10 would go again.