Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1133 reviews
(1,133 customer reviews)to a friend
Rated 5 out of 5 stars
The Geek Squad did it Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my computer was running super slow and I took it to the Geek squad who fixed it right away. now it works perfect . Thanks Geek squad
I would recommend this to a friendRated 5 out of 5 stars
Great techs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great to have nice techs at the geek squad helping you when you don’t want to do it yourself
I would recommend this to a friendRated 5 out of 5 stars
Couldn't fit but Geeks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not able to fit the computer, but the Geeks were very good about informing me and they refunded all w/o problems and very accomodating. Great customer service.
I would recommend this to a friendRated 5 out of 5 stars
Battery installation for Labtop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation of new battery to my dell laptop. They were fast and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
New 75 inch tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone was very helpful. I took my time selecting a TV since there were so many options. Very helpful people.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughters laptop was acting up. The Geek Squad determined that a new screen was needed. They put in a new screen and she was only without her computer for 2 days!
I would recommend this to a friendRated 5 out of 5 stars
Same day service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Devon checked in my computer and had it back to me by the end of the day with a RAM upgrade.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Caitlin. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.
Rated 3 out of 5 stars
it wasn't the best experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i took my pegasus external drive to repair because it was acting up and the guy made me sign a paper that is they mess up they not responsible. well they messed up and they would not take responsibility and i had to pay 250$ extra to send it into their repair center and extract all muy data from the drive. They wanted $500 at first and when I heard the number i got really mad when it was their mess up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Katt. Thanks for taking time to connect with us. I absolutely understand the frustration with the situation. I'd feel the same. When it comes to data recovery, it can be a very volatile process. Especially if the drive is already so far gone. We'd be happy to answer any questions you have and hope that you will give us another opportunity to better serve you in the future.
Rated 4 out of 5 stars
Friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly people. They installed a new battery in my laptop. Service was a good. However, don't try calling... they took a long time to answer. In person is much better although you do have to wait in line.
I would recommend this to a friendRated 5 out of 5 stars
Quick and Fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad agent was great. She fix one small issue I had and recommend another problem that was a easy fix and took very little time to do the fix.
I would recommend this to a friendRated 5 out of 5 stars
Quick installation at a reasonable price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed a new hard drive to replace a failing unit in my laptop. Interaction with the tech reps was pleasant and the job was done quickly at a reasonable price.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work...answered all questions we had...very professional
I would recommend this to a friendRated 5 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was very helpful and fast installing my solid state drive.
I would recommend this to a friendRated 4 out of 5 stars
Easy no hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service is a good value. No worrying if you mess something up when taking the case of your laptop. We upgraded the ram in our laptop, Geek Squad took all the worry out of the process.
I would recommend this to a friendRated 5 out of 5 stars
Hardware Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greek Squad help installed a new hard drive for me. They explained the process well. They always there to help solve problems with my Laptop. THANK YOU!
I would recommend this to a friendRated 5 out of 5 stars
Fast & Efficient!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took the Geeks 2 hours to install a new PSU on my computer where it would have taken me most of the day. Can’t complain for $40 when other places wanted double that.
I would recommend this to a friendRated 5 out of 5 stars
Great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After calling for an appointment, I was greeted by a geek squad member. He quickly diagnosed the problem and replaced the power supply, ran some tests and quickly sent me home.
I would recommend this to a friendRated 5 out of 5 stars
Good working dvd drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After getting home I found that the installed unit did not function properly so I called the Online Geek Squad and he took control of my computer and made several adjustments and now it works wonderfully
I would recommend this to a friendRated 5 out of 5 stars
Super customer service and extremely quick repair!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son wanted to upgrade his gaming PC and we needed it ASAP. We we're surprised how professional and responsive the associate was. Very reasonably priced!!
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Diagnosed and installed new power supply for my desk top computer. Power supply was better than the original and on sale costing less than the smaller one.
I would recommend this to a friend
