Customer Ratings & Reviews

Geek Squad team was excellent in repairing my gaming system. I couldn't be more pleased with their professionalism!!

Geek squad rocked it. I needed to upgrade some memory in my wife's laptop and went to them and they got the job finished early and were friendly to boot

So far so good for now, no problem at all. Hopefully it will work forever

This is my 3rd repair on different laptops in my family. They were all completed on time, with quality and with a courteous, smiling attitude.

Big time saver and the fix was done quickly so I was only without my computer for a day.

Great service by the Geek Squad and the hardware installation was very quick.

I took my computer into the store for the Geek squad to install a new power cord. They were quick and the cost was reasonable.

The techies were incredibly helpful and very quick on installation in the busiest time of the year. I was more than satisfied!!! Great work Best Buy in-house Geek Squad!!!

Everything was done correctly and they did a great job. And they also were very professional and helpful and took the time to explain everything.

The agent installed hardware on my computer, works very well.

The technician rightly diagnosed the problem with the power supply in my computer n was able to fix it within an hour. He also followed up with a call.

They were very polite and helped me in a timely manner

The technician/s I worked with were very courteous and eager to try and solve my computer issues. I would not hesitate to take my computers there for service in the future.

had a new hard drive installed in my laptop and it is working great

The workers at this store Geek Squad were easy to work with and very knowledgeable. They were a great help.

They did a great job! Why do it yourself when you have professionals who can do it quicker

Very helpful with my hard drive problem. Thankfully I only needed a new power source. The repair was completed while I walked around the mall.

Geek squad was able to install cpu cooler within 2 days

Great product to get. Expert services fixed my problem.

Took brand new PC I had purchased from Best Buy about 3 weeks earlier in to have the power supply (PSU) upgraded from a 500W PSU to a 1000W PSU. The Geek Squad Tech who initially tried to install the new PSU didn't know what he was doing and was extremely rude. He tried to use the CPU cable for the GPU, which anyone who knows anything about computers would realize is the wrong cable. He told me I would have to get an adapter to adapt the cable to the GPU, but no such adapter exists since you can't use the CPU cable for the GPU. While I was at the counter, I called tech support for Be Quiet (PSU mfr) and the tech support person even told the Geek Squad Tech that he was using the wrong cable, but the Geek Squad Tech argued with the Be Quiet Tech and wouldn’t listen to her. I spoke with the manager and told him I didn’t want that Geek Squad Tech touching my PC, so the manager had another Tech finish the installation the following day. The Tech who finished the installation knew the difference between a CPU and VGA (GPU) cable and finished installing the new PSU in about 15 minutes. He was also much, much more professional than the first Tech I dealt with. BTW, I have used Geek Squad before to have a radar detector hardwired in my car and the two Techs I dealt with in that case were great. Unlike the Tech I mentioned above, the other two Techs who hardwired my radar detector knew what they were doing and were very professional.