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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1140 reviews

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92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,140 reviews
  • Rated 5 out of 5 stars

    Great service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend friends and family about the incredible services they provide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly service, they even cleaned my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought RAM upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad you dudes are awesome! Thank you for being so thorough and recommending the right amount of memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this because i purchased several items that could fall under their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drives were check

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive was check for errors and Windows 10 software was reloaded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained what we needed to fix the computer, and how they were going to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful and professional agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ great help, cost wise and friendly, helpful, kind and able yo simplify the tech terms so I can understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hardware installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was very fast and fixed the problem for a reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I did not like waiting,after making an appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll make any future appointments earlier in the day to maybe avoid waiting behind walk ins!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my speakers in my truck. Great job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I had to to back again to get it fixed correctly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to go to another Best Buy to pick up the part I needed and then go back to the Best Buy in West Jordan. I left my computer there overnight for them to install a fan. When I come to pick it up the next day it is finished and I got home and it makes a rattling noise. My fan fell off inside the computer and I had to take it back. They put the fan back on they forgot to use the clips that came with the fan to install it properly. I will not be using this service again. It was just terrible.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We'd like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great jpb! They are always very reliable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very nice. Cleaned up behind themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed help to get the laptop to coordinate with o

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful! The service was quick and he explained everything to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ service from the Geek team. Fast and right the first time. Why go anywhere else!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good and friendly service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and friendly service. One thing though, I purchased a card to be installed and after I paid for the card and their installation service, I was told that I need it a different power supply otherwise it would not run properly. they should off told me before i maid payment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team of people that came and performed the installation. Thanks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek support new computer & data transfer from old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy that I had to return twice to get this fixed since internet Geek support said the data conversion was incomplete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful to show me what I needed to know on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad ROCKS!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a bad experience with the Geek Spuad. They are always knowledgeable and accomodating.

    I would recommend this to a friend