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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1140 reviews

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92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,140 reviews
  • Rated 3 out of 5 stars

    Didn’t put it together properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t put my laptop back together correctly and I had to fix it myself. They did install the SSD though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the professional advice and professional recommendation. I appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech got it done..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't give a review with 50 char. update this.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very helpful and was very knowledgeable about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp is a wonderful computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working with your staff is satisfying experience. ty ar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped off at 10am ready at 3 pm. Excellent service all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice and reasonably priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Guys did a wonderful job. Completed job overnight

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded expectations. Did fine job. Will use agian.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek was very helpful and was able to quickly determine what was causing the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repaired my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repair was completed in a timely manner and the tech was helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending on the store you will het the best service.. Poyomac Yard branch, great service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast, consistent, thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad is great, wish they were able to fix my tablets As well.....

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Service overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get my laptop cleaned at least once a year. Best Buy does a phenomenal job with this. However I also wanted to have a simple virus scan ran on my computer. The technician said that this would be $120. That is outrageous. I only allowed them to clean the computer, no virus scan is worth $120 .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me great advice that saved me money. Will use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was prompt to have this done for us. High five.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I went to Best buy to do my hardware installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very kind and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad here is very helpful and gets the job done as fast as possible!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard drive trouble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed unit could be repaired. Computer shot. Fortunately, have backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional always come to the geek squad for my computers.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Replace a HD with corrupted sectors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with the service I received. I was sold a 1 TB replacement, not realizing that the drive needing replacement was a 2 TB. In addition, my desktop PC had spare internal HDs apparently never functional that were discovered in your shop. I would have appreciated some evaluation of my PC before selling me a 1 TB drive, and then some technical advice on options for replacing the bad HD, recovering data off of it, and perhaps using one or more of the spares. I feel the service I received was by "geek-wannabes". I've met with another PC-repair and data recovery firm, and will be paying them more than I paid you to straighten this out.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. We can definitely understand your disappointment in not receiving all of the help you needed with regards to your computer's hard drive installation. We’re sorry for the inconvenience that this caused you and hope you give us another opportunity to better serve you in the future.