Customer Ratings & Reviews

So I will recomendation evrybody, so very good soporte and helping any customer

Brought a laptop in to be looked at, had blank screen,but didnt get fixed

Knowledge was great, they diagnosed the problem right away but the attitude of the Geek Squad attendant was poor. Not a good people person.

Recently took my mac book pro in for a repair. While the technicians were kind, I wound up taking my computer to a private repair shop after the guys charged me and said it needed to be shipped to apple

The agents sent a confusing notification that made me believe it was ready and it wasn’t. It caused me to make an unnecessary trip to the store.

Did not need all the bells and whistles since I already have a laptop. Just wanted simple to read emails and Facebook and play games. This works great for my purposes and for the price!!

They did what was asked despite being ignorant during the process. I would not return to the geek squad in tyler texas again.

Before I purchased my HP laptop, I asked about getting more memory installed, and was directed as to what would work. Purchased the memory and left the laptop with them for installation, only to go back the next and be told, AFTER they opened the laptop, that my laptop could not get an upgraded memory. I got my money back, but very disappointed to get the wrong info and go through all that (and have my laptop opened) for nothing.

When I picked up my sons laptop it was in the evening. The rep never showed me the laptop just handed it to me. Never said anything. My son was leaving for college the next day. That night when my son came home he opened the laptop. There was a crack in the screen. That was not there. Then the back of his laptop was off and not secured in correctly. He had to leave for college in another state. His screen touch now doesn't work. Best Buy damaged his laptop.

Although the geek squad installed my hard drive quickly and knew what they were doing, my dad told me we could have installed it ourselves. He said the price was rather high at $50

Took four trips to the Geek Squad before they sent the machine out and it was fixed under warranty. I give them credit for trying various options before sending it out.

They replaced my clock battery in a matter of minutes, but charged me for like an hour. I think they should have set prices for quick, easy repairs.

I was pressed for time and left a newly purchased machine and my old HDD with them to install because I wanted to either transfer programs to the new HDD or be able to access the old HDD, operating system, and programs. I arrived for pickup to discover that the work had not been performed due to not having the correct power cable, yet I had not been called and informed of this earlier. After purchasing additional items that were recommended to solve the installation issues, I returned later to discover yet again that the installation had not been completed, yet again I wasn't notified. The end result was that I returned the recently purchased computer and additional components for another computer at a higher price point that would work. The initial work that I had wanted was not performed with the Geek Squad member citing copyright infringement for transferring software that was owned by me from the old drive to the new drive, and they were not able to setup the machine to access the old HDD other than for file retrieval. The HDD was plugged in as a secondary drive for file retrieval only, after disconnecting the optical disc drive to utilize the connections. I could have done this myself, and should have had I known that this wall all that would be performed.

Arrived at my appointment. Was told I had to leave it there overnight. I came back the next day. I figured swapping RAM would not take long. Took a day even with an appointment. Disappointed.

First trip....told need to order part and bring it back in. Second trip dropped it off with part. Went to pick up repair...received multiple email updates about checking it in and when the next appointment was scheduled as I walked in to the store to pick it up....shockingly the computer wasn't ready because the service isn't offered by the Geek Squad, but they had their roaming expert in that day, so he was going take care of it. It was a DC outlet swap. I asked why I hadn't been notified that one the service wasn't generally offered and two the service wasn't completed by the time I was scheduled to pick it up (scheduling an appointment is required for pick up). Came back to store two hours later....Geek Squad member said it was good to go. Unfortunately they didn't note that the motherboard was fried, so in essence it wasn't fixed. Poor communication, lack of expertise, and poor repairs made for a bad experience. Computer is currently elsewhere with real experts fixing it. Won't be using these Geeks ever again.

They were Quik and didn't make me leave pc there they did the work I needed in 20 minutes!

After all the attempts to up sell we could finally get to the talk requested, took a week to do a 15 min job

The service associates were nice and professional but the skill set may be an issue. The way it was "repair" affected the life of the battery installed draining all of its energy to functin properly

Before I purchased called and talk to agent he said he will install and transfer every thing at same cost. but after I visited store same person ask me to pay additional payment for window 7 installation. Which really make me surprised and training question about geek squad staff. Person name is Donald. It's really a poor Customer service I ever had.

geek squad was quick but not to cheap... did the job tho and have not had problems