Customer Ratings & Reviews

Took a friend to get his Pc components switched out and took 3 hours for a mother board and power supply not to mention the cable managment afterwards was horrific

bought computer based on techs opinion the hard drives would interchange.. they wouldnt so he told me the hard drive was bad.... it wasnt anothr tech at the store straightened it all out but I bought the wrong computer

I gave them my computer to replace a few parts. My computer I had custom made along with all wiring being hidden. After the geek squad touched my system they messed up all the wiring and then said, “ohh sorry but we couldn’t do any better”. Saying that to me with a arrogant attitude, so I just simply said take the parts out so I can exchange them. I also demanded they rewire it the original way or else. They did but lost sales and a customer. Maybe Best Buy should teach these kids somethings called courteous and professional service. Too bad I couldn’t submit zero stars.

I took my 17" Dell Alienware R3 to change the battery. I asked if the technicIan has done it before, because I knew that it is a complicated process after I watched it on Youtube, and he said he has done it before 3 times. What I got back is a dead computer. I had to send it to Dell to get it back to life and it cost me $325 that''s on top of the $40 Geek Squad took from me.

Lied to me about what was wrong with the computer, leaving me down $300 and still no working computer, also made me get the most expensive version of the product when it wasn’t even the issue. Never using geek squad again.

I went into the store, and advised that my laptop fan was bad and making lots of noise. Geek squad insisted it was my hard drive, and sold me a drive I did not need. When I brought my laptop back they kept it for an entire weekend just to look up part numbers. They failed to fix the problem and I will not be using them again.

They were able to reboot the computer, and didn't charge me for a new hard drive. Maybe they should've, bc it didn't get fixed. A new fan was needed, but they didn't discover that.

Was gonna take 2 days to install one screw and a ssd so I just asked for a m.2 screw since the ssd I bought or the pc I bought didn’t come with one and they told me they didn’t have any

Ironically they try to get you to purchase the warranty crap.."justincase" i declined now my computer isn't even usable. Went in to upgrade my internal storage

Would Not Recommend having the Geek Squad Upgrading or setting up you PC regardless of Make and model. If you know the Basics, do them yourself as I did with no problems - Manager was very helpful and professional

Geek Squad ruined my PC. I had to buy a whole new motherboard after they installed a hard drive and SSD because the displays weren't working. Took it to another place and they told me my motherboard wasn't working anymore. Best Buy took no responsibility for what happened.

I brought my laptop to fix the keyboard. I brought the replacement part but apparently I had the wrong part. I'm not sure why they waited until I came back 3 days later to tell me this important detail.

This is the only non-positive experience I'v ever had with the Geek Squad. My Toshiba computer "died while on the Geek Squad's operating table." This necessitated spending over $900.00 for a new computer!!! It died in your hands,

Unprofessional. Rushed me ,condescending. Manager asked how to rectify my complaint. Gave response,never got back with me. Clearwater store: stay away. Do my business with Citrus Park now....15 miles away,worth the drive everytime. —————————=============##////////////////

4.5 waiting time after the staff member told me wait don't leave it only takes 15 min had to call the store manager 5 times

They refused to install due to dead cockroach in machine. Embarrassed me. Don’t they have vacuum? Everyone in nc have dead roaches in pc. Won’t get much business if you refuse everyone.

purchased tv service in store, salesperson could not make the followup appointment in store. I spent hours yes hours on hold to then being cut off. I was told multiple times they would call back and never did. After nearly a week of trying I just cancelled the service and got my money back.

my laptop came in working and now it doesn't. not happy with the service. manager gave me his card but when i called he never answered the phone or returned my call. what a mess and all of my data wasn't upload from my dead now laptop.

$40 to insert a memory card that took literally 2 minutes and was told it was at my own risk ?

Very disappointed, they would not do the service had to do it myself and had trouble because was not qualified .