Customer Ratings & Reviews

Was gonna take 2 days to install one screw and a ssd so I just asked for a m.2 screw since the ssd I bought or the pc I bought didn’t come with one and they told me they didn’t have any

Would Not Recommend having the Geek Squad Upgrading or setting up you PC regardless of Make and model. If you know the Basics, do them yourself as I did with no problems - Manager was very helpful and professional

Geek Squad ruined my PC. I had to buy a whole new motherboard after they installed a hard drive and SSD because the displays weren't working. Took it to another place and they told me my motherboard wasn't working anymore. Best Buy took no responsibility for what happened.

$40 to insert a memory card that took literally 2 minutes and was told it was at my own risk ?

This is the only non-positive experience I'v ever had with the Geek Squad. My Toshiba computer "died while on the Geek Squad's operating table." This necessitated spending over $900.00 for a new computer!!! It died in your hands,

I brought my laptop to fix the keyboard. I brought the replacement part but apparently I had the wrong part. I'm not sure why they waited until I came back 3 days later to tell me this important detail.

4.5 waiting time after the staff member told me wait don't leave it only takes 15 min had to call the store manager 5 times

They refused to install due to dead cockroach in machine. Embarrassed me. Don’t they have vacuum? Everyone in nc have dead roaches in pc. Won’t get much business if you refuse everyone.

Unprofessional. Rushed me ,condescending. Manager asked how to rectify my complaint. Gave response,never got back with me. Clearwater store: stay away. Do my business with Citrus Park now....15 miles away,worth the drive everytime. —————————=============##////////////////

my laptop came in working and now it doesn't. not happy with the service. manager gave me his card but when i called he never answered the phone or returned my call. what a mess and all of my data wasn't upload from my dead now laptop.

purchased tv service in store, salesperson could not make the followup appointment in store. I spent hours yes hours on hold to then being cut off. I was told multiple times they would call back and never did. After nearly a week of trying I just cancelled the service and got my money back.

Ian was the only redeeming factor here’s he was the most amazing human involved

Very disappointed, they would not do the service had to do it myself and had trouble because was not qualified .

They havent installed anything......................

They sent a email saying it was ready to pickup nothing was done had to be refunded.Then asked for screws an lines said i didnt need screws an i did. Top teir poor quality tech service

Surprised the easy process of installing a broken iPhone screen can take double the time estimated. The geek squad blamed in on defective apple products. We also had to drive 15 minutes to another store to even find a store than had the screen to replace. Just poor planning and execution.

They don't complete the work bad quality takes long time

A waste of time and money A waste of time and money

Took a friend to get his Pc components switched out and took 3 hours for a mother board and power supply not to mention the cable managment afterwards was horrific

The majority of agents dont know what they are doing, a few are extremely rude and need more knowledge. The appointments and calls are very frustrating.