Customer Ratings & Reviews

Ian was the only redeeming factor here’s he was the most amazing human involved

Surprised the easy process of installing a broken iPhone screen can take double the time estimated. The geek squad blamed in on defective apple products. We also had to drive 15 minutes to another store to even find a store than had the screen to replace. Just poor planning and execution.

They sent a email saying it was ready to pickup nothing was done had to be refunded.Then asked for screws an lines said i didnt need screws an i did. Top teir poor quality tech service

They havent installed anything......................

They don't complete the work bad quality takes long time

The majority of agents dont know what they are doing, a few are extremely rude and need more knowledge. The appointments and calls are very frustrating.

A waste of time and money A waste of time and money

They make me buy another hard drive without need. They should do a better job

COULDN'T HELP ME WASTE OF TIME , HESITANT TO USE THIS SERVICE AGAIN

They charged me $35 for no service. Unfair on their part.

I wanted them to install a new drive on my Ally X. They had to check if they even could do the install. It was approved and installed in Less than 15 minutes. Very professional and quick service. I did wait for my appointment but got in early.

I had a new AIO Cooler and had the Geek Squad install it for me and do a BIOS update for the PC and they had it done successfully with no issues in 3 days. I am satisfied with their both customer service and technical service. They might've taken their time to install it, but they got the job done right and very clean. They also called me after the BIOS update regarding a free troubleshooting to ask for permission which in some other places they don't do that. I would recommend them to friends. If you want to fix your device, this is a good place if you don't mind the potential wait time.

Hi there....I want to give a shout-out to Hannah (Okemos store) for her stellar service this week when I brought in my "sick" laptop. Not only was she friendly and patient, she quickly diagnosed the problem and became my hero when she discovered my blank screen wasn't a major issue, but merely the brightness-button was turned down! She made my day! *_* (Embarrassed but thankful)

I took my laptop in to get the internal battery replaced and when I got it back, there were noisy issues with the DVD drive. So I had to go back a second time for that issue. At first the customer service wasn't great as they wanted to charge me for an additional issue, not claiming responsibility and very reluctant to help. But all of that changed when the manager stepped in and assessed the laptop. He was stellar! He fixed the issue right then and there and apologized for my having to make a return trip. My only suggestion is for other representatives to give the customer the benefit of the doubt and do an assessment if need be, but treat the customer well.

Came in with DVD drive on fairly new machine which was broken (by my own fault). Tech saw me immediately, assessed the situation and advised me needed to replace drive. She got the drive off the shelf and installed it immediately. No problems. Very courteous.

I needed to get a new cooling set-up installed into a PC, and I have no complaints with the service provided. Quick and painless.

This was my very first time using Geek Squad and I specifically asked an agent using the text feature built into the Best Buy website about pricing. I had 2 items to be installed, RAM and an EXTRA SSD, not even swapping out, though I didn't mention to the agent that it wasn't a full swap for the SSD (not sure if it matters) and they told me "it will be $39.99 for each item and if its an easy task, they may only charge for one" I figured the RAM would be rather easy, but prepared to pay the $39.99 for each anyway. So, I order an Uber (it costed ~$20 for the trip) and arrived early to my appointment. I talk to the tech and they tell me that not only will I be paying $60 for EACH but it will take 24-48 hours because they are backed up and on top of that, there was supposed to be a $150 fee because I do not have a paid membership. I'm wondering why its allowed to accept more appointments if its so backed up and why are the agents telling customers false information? The agent also never asked if I had a paid membership and never mentioned that there would also be a $150 charge to do this on top of the $60 each item. I ended up installing it perfectly myself, with zero computer knowledge and help from friends remotely. Please be more upfront and maybe fix the queue times OR make the website state that the queue times are high. I rated 2 instead of 1 because I never would have realized how easy it is to just install things myself rather than pay overpriced options.

I love Geek Squad they helped me so fast and I was up and running within one hour.

Joe and Hicham were fantastic. They helped me understand the issue in my desktop and helped fix the problem. They were also easy to talk to. I recommend their services if you can!

I feel like I can trust them and they try to fix your problem instead of saying for $100. will look at it. If it needs to be fixed I'll give you $100. If I just arn't doing something right, they will show you what to do. I think all the stores should treat people like they do. That's why I always go back.Don't know if all Best Buys are the same, but Downers Grove by 75th street is.