Customer Ratings & Reviews

BE WARNED: Price is misleading. Rude, Cold, defensive Geek Squad member told me it would be $300-$400 total. $100 for diagnostics $40 for install 1 part $100 for clone operating system. $100 for diagnostic after that. Walked into my local BestBuy on 9/27/24 around 12PM thinking I was going to get a new part installed. The security girl they had at the front was very nice and greeted me as soon as I walked in. I walked over to the desk with my laptop and new part. They had 2 people working the desk that I could see. One was just talking random nonsense with a customer which is fine. The other wasn’t visible. So I waited my turn patiently. Eventually an older gentleman came over. He sat down and roughly asked what I needed. I approached him and asked oh well I wanted to get a part installed but it looks like you guys are busy for the day. I didn’t know you had to check in online and the Q screen said it was going to be busy till 6 o’clock. He immediately kinda rolled his eyes and said well I’m here and if I have time I can help you. His attitude was like I was bothering him? So I explained that I wanted 1 part installed and he rattled off a list of things about pricing and asked if I was a member. I said no and he replied with well it’s $200 a year to buy in? He wasn’t very clear. After he was done I showed him this price online for the installation on this page just wanting clarification on the huge price jump. He got really defensive about it when I just asked the difference in price. I basically had to tell him I wasn’t trying to get hem in a gotcha moment after he said well you can take a look at our book if you want in a snarky tone. He explained the hidden fees if you want data/Operating system transferred over and if you’re not a member. He further went on to say it most likely wouldn’t work out and that they could maybe install it and it would void factory warranty. I kept my cool during this ordeal and just said No thank you, with the price jump I will have to think about it. And collected my laptop and NVME card and left. As I walked out I could hear him talking to his coworker about me which made me feel like awful. Honestly what I got out of it was rude, gruff, cold, unhappy, bitter, annoyed service. He really must have not wanted my business and he won’t anytime soon. I will be promptly deleting and stopping all BestBuy accounts and telling people to do the same. It just isn’t worth it anymore. Save your money and do it at home with an NVME M.2 cloner for a fraction of the price($50-$100) and use Youtube like I will be.

Will geak squad install new motherboard ( not from bestbuy) to my all in one pc ?

Last week bought Chrome laptop. Had a virus problem. Brought to Geek Squad, and the tech. came out and figured how to erase the virus and to keep it running excellent. My hats off to excellent service and very professional people. Thanks you.

Great service Jan and Steven at the Emeryville,Ca. were pros they went step by step on everything they were going to do and why.For any installation on auto stereos these are the guys to do the job. Highly recommend the guys at the Emeryville Ca.

Excellent service provided by Geek Squad Personnel!

Will I have to buy the RAM for my pc for you guys to install it, or is it included in the installation cost?

Great Gerk Service... Was fixed while we were there watching. Very knowledgeable employees. Fair price also. Very happy customer

I had my laptop worked on, staff was able to explain the issue i was having and fix it in a very short period of time

Geek squad installed a new replacement hard drive on my son's Macbook. No problems!

The small fee and wait was worth having the power supply installed correctly.

Watched install, easy and hassle free. Very good tech folk

I like the geek squad, they are extremely helpful and knowledgable

I recently just had my dishwasher installed by a team that Best Buy employs. I was very disappointed. They left parts all over my counter that I have no idea where they go. I also didn't realize until they already left but now my disposal isn't working. They scratched some of my tile as they were installing. The list goes on.

Needed a new Hard drive and this one was perfect!!

Geek Squad computer repair really doesn't exist. Firstly, when you take your computer to the store, no one in Geek Squad wants to make eye contact with you or acknowledge your presence in any way--with or without an appointment (and appointments are required now). Then you're told that there is only one tech on duty -- if you're lucky. So even for small repairs, you will have to leave your computer. If your computer requires a part, you must locate the part and order it, then bring it back into the store with your computer. This is what we did. It took me a couple hours to locate the correct, name-brand part on eBay. When we took the part in, we were then told it wouldn't work, and that we should order a different part on Amazon for $10-20. So now our "free" repair under our maintenance plan will cost a minimum of $50-60 and involve a lot of running around. I don't think you can really say you do repairs if you don't have parts on hand and cannot order replacement hardware. By the way, Best Buy actually sold us the computer we're repairing.

Bad experience trying to install a newly purchased Samsung SSD hard drive for a 2012 iMac. I took my iMac to my local Best Buy Geek Squad, located in Cedar Hill, TX 75104. After talking to the geek squad customer service representative at the counter, I was informed that Geek Squad is not a certified Apple technician to make any hardware modifications, they can ONLY do software, not hardware. I'm very disappointed to learn this after reading all of the glowing apple hardware installation reviews on this site. Make sure you call your local Best Buy Geek Squad before making your trip. To add to the matter, I had to schedule an appointment with apple, one full week from today (7 days from now), to make an iMac SSD installation. This is what I was trying to avoid at all costs. Very Disappointed....Good Luck to all Mac users.

I dropped off my new laptop with geek squad at 10:30 this morning only asking to have them install the SSD Drive that i had them order for me a few days prior. Installation should only take about 15-20 minutes tops, I haven't heard from them since, and the online tracker shows that they haven't even touched it yet. If i had known that it would be all day, i would have just installed the thing myself.

This is absolutely absurd. I bring my PC in expecting to have my new hardware installed which I purchased at best buy and they say "We don't do installs for custom builds". How am I supposed to know that based on anything in this description first of all and second of all the "custom build" was a pre built PC that I purchased from Best Buy. Absurdly misleading.

Purchased in 4/17 all appliances do be installed Made me go 6 times with a 4 hour windows and had to drive 40 minutes each one Job was never completed

I've written a question 4 days ago I was hoping it would take a bit shorter time to answer I wrote another question and I hope it will not take long, if so I will write another review saying how it long it took and RATE it.