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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,598 reviews
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this service for any purchase. I am not tech savvy, so the Geek Squad always sets it up so I can operate the item I purchased and explains all details

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman did an outstanding job setting up and teaching me how easy it is was to use this remote!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional, friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam was very friendly and helpful in explaining the device and how to trouble- shoot. The installation was completed in a very short time. The whole experience was a pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not have done the installation without assistance. The GS Technician was very knowledgeable, quick and made sure we were completely satisfied before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control reprogram

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added a new play station to my home theater system and needed to add play station to the menu. It was completed quickly and professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really new what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my equipment and connected everything. Showed us how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reprogram remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reprogrammed my logitech remote. Lost ability to adjust sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiently installed new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted our television and connected it to all our accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service we’ve ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really professional, knowledgeable and patient tech who went the extra mile for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it to have BestBuy do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote could be hard to program sometimes so having Best Buy Do it is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew what he was doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed/set-up our new receiver and programmed it to our universal remote. He was friendly and helpful in answering our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    david the installer was super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    harmony remote control programming was great had to replace my old one and the geek squad agent was spot on !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech who came to my home is excellent .He had good knowledge of product very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Geek Squad member Carl when we expressed concern about handling multiple remotes. Great suggestion! Set up for us. Couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to program the remote did an excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad spent about 10 minutes programming my remote. It wouldn't taken me several hours and multiple calls to customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue either by computer. I was pleased with customer service and how they were concerned with my.issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody was very knowledgeable and helpful! I would highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Universal Remote Programming - EPIC FAIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech came to program the universal remote and immediately said it was too hard. She referred it to a specialist and has since cancelled all appointments. I have no idea what to do. Extremely frustrating, particularly since the store person told me it would be easy for Geek Squad to program this remote to meet my needs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that help me with my harmony remote were professional, knowledgeable, patient.

    I would recommend this to a friend