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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,598 reviews
  • Rated 5 out of 5 stars

    Installed quickly,took time to explain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup Tv and universal remote and explained how everything worked so even a dinosaur like me could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good at his job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He asked what we wanted the remote to do and then programmed it to be easy for us to use. He did exactly what we wanted. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have called the Geek Squad on several occasions to troubleshoot our home theater and computer systems. Max has always resolved our system issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas was a terrific technician with the knowledge to complete my entire upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10- Function Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent programmed remote and it's working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed tv and gave additional advise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent/ good communication skills and very detailed on his work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Harmony replacement unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programmed remote very efficiently. Product has had issues with display and responsiveness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programming the two remotes was very complicated but Geek Squad accomplished efficiently and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sent Kenneth Fay out to program our new Harmony Remote. He was very patient with us and explained exactly how the remote works and what he was programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the agents that came to my home and helped with the install were great. Excellent customer service and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the Geek Squad Work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job after they did the set up they showed me how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Remote Control Programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent installed Remote Control Programming for our TV and did a great job explaining how to use utilize it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. Efficient competent and friendly. On time and well organized. A refreshing plus for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad did an excellent job installing my universal remote, explained the remote, and how to handle updates. Very pleased!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jimmy always answers our questions and explains how to use the remote. We think he’s a great asset to Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Knowledgable Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We requested help from Best Buy for or 75" flat screen. Tech was on time, listened to our problem, fixed it and told us what to do in the future. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great programing job on TV remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with how easy the tech made the programing of my new remote look. Couldn't have done it on my own. He was pleasant to work with and did an awesome job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handset small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the control handset to be on the smaller side. Hey

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    did good job on the tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job on the installation of the tv and setting it up. could not program remote was having trouble connecting to logitech

    I would recommend this to a friend