Customer Ratings & Reviews

Best Buy's Geek Squad did my initial home theater set up. They have since been out twice to answer questions or to further enlighten me as to how to utilize the remotes to the best capacity. The two guys who service this area for home entertainment for Best Buy are utterly the best: friendly, efficient, careful, and caring about the customer. I wouldn't call on anyone else.

The remote control is really efficient and allows you to connect multiple devices.

I had bought a remote to run a fairly complex av setup. At first the tech said the device wouldn't be able to do what I was looking for, though he agreed to try a few things to see if he could make it work. He did find a solid solution and kept me from having to find another soon.

Jason H did a great job. The Harmony was not repairable, He fixed the Sony Remote so it would do the job and cleaned up all the extra wires left from previous installations and repairs. He has my sound system working better than ever.

When Derick called to announce he was on the way, we discovered there was a misunderstanding as to the universal remote that I had. I had a X-8 remote setup ($1,472) that he was untrained on. But thankfully he came anyway. As it turned out, the remote didn't need reprograming, just resetting via battery removal and replacement. Previously, my installer/programmer had not provided either "things to avoid doing" or "trouble shooting" instructions. Said there were none. As a result, my frustration time had been extensive and largely unnecessary, it seems. Derick took the time to help here as well. Great experience. Previously, calls for help to my "inhouse sales consultant/coordinator were not returned, necessitating my calling the Geek Squad. They responded happily and quickly with Derick at no additional cost.

We have had our Geek Squad Service for 1 year. We moved from California to Schertz and purchased 5 TV's and had them all installed by the Geek Squad. Amazing guys and worked as a smooth team too. Explained everything to me and my wife and made sure we knew how to operate the new technology!!!

The actual service part was great! The technician was very thorough and knowledgeable and fixed our problem. However, being forced to go through the national call center to schedule the service was absolutely awful! It took me several hours to finally get my service scheduled. Every time I would call in, I would hold for 20 minutes before I was given the option to request a call back. Twice when I received the call back, the call disconnected before I was finished scheduling the service. I then had to keep calling. It took me hours to do something I wish I could just call my local Best Buy store to schedule.

This is my second Harmony Remote control...I literally wore the other one out. The Geek Squad programmed my first Harmony Remote so as a and Elite Member of Best Buy I asked them to program this newly purchased Harmony Remote.

Although it took a little longer than I expected, overall I was pleased with the programming of my new Logitech Harmony Remote. The two men that came to my house were very professional and polite. I had a lot of equipment to program that was rack mounted and recessed into the wall. I'm sure it was a little more difficult that most installations but they got the job done.

Geek Squad showed up when they said they would, were knowledgeable and professional. Installation and set up complete in 44 minutes.

Gabriel and Aaron did an amazing job of installing a new tv into an already established media theater system. It was a complicated job. They worked with my designer to mount the tv precisely where he required. They kept in contact through the days of installation. They answered all my questions and gave precise instructions on my new operating system. I am an 80 year old who loves technology but finds it challenging. Gabriel and Arron were patient, encouraging and respectful. Their cleanup was spotless. I have always had excellent service from Geek Squad teams. But Gabriel and his team went far beyond basic requirement of serving up a new TV. Thank you for this opportunity to give them Kudos.

John from the Geek Squad programmed our new Harmony Elite Universal remote. He had been involved with the setup of our theater system a few years ago. He programmed all our components without issue and checked to make sure everything was hooked up properly. He went beyond the call as has every member from the Geek Squad. They stand behind their work.

When we bought Samsung TV, Samsung DVD, Samsung sound bar from Best Buy and added Time Warner cable and dvr the coffee table now had four remotes. Coordinating all the devices was a pain. Enter the Harmony universal remote. Had no clue how to program it so paid the $ to have Geek Squad get it done. Very nice tech. Set it all up and gave us lessons-made sure we understood before he left. A winner.

I'm still a fan of the Harmony Remotes (discontinued by Logitech). The senior tech programmed it to my new Sony Bravia TV. I love it.

Every time Geek Squad helps us out, they are amazing! This time, without exception, they worked very hard to make things right so we understood our universal remote. It had to be programmed to our TV. After that they showed us how it worked, it was easier and user friendly.

The technician 'Travis' was great, he programed both remotes and gave us a full demonstration on how they worked with both our TVs. He also gave us recommendation on how to improve our bedroom set by providing us information on the type of cables to get.

It works great, I like the fact we can use just one remote for all components.

I initially hated these things, but after I figured it out - it takes a while - they are great. You need multiple advanced degrees to program, so use the BB services.

Easy to use one controller controls everything. Love this controller

Kurt installed the remote and programmed it to our tv. I had a problem with it a few days later, I called, and he returned my call promptly. He walked me through my problem in just a few minutes. He was very professional. This technologically challenged senior appreciated all his help.