Customer Ratings & Reviews

The actual service part was great! The technician was very thorough and knowledgeable and fixed our problem. However, being forced to go through the national call center to schedule the service was absolutely awful! It took me several hours to finally get my service scheduled. Every time I would call in, I would hold for 20 minutes before I was given the option to request a call back. Twice when I received the call back, the call disconnected before I was finished scheduling the service. I then had to keep calling. It took me hours to do something I wish I could just call my local Best Buy store to schedule.

Lightening struck my house and blew out my entire home theater system. After struggling thru setting up new tv, blue ray player, and receiver, I was left with the hassle of 4 remotes (the above 3 plus cable box). This Harmony remote is genius. ONE remote for everything. Setting it up took real skills and without geek squad I would never have been able to do it. Totally worth the investment.

Gabriel and Aaron did an amazing job of installing a new tv into an already established media theater system. It was a complicated job. They worked with my designer to mount the tv precisely where he required. They kept in contact through the days of installation. They answered all my questions and gave precise instructions on my new operating system. I am an 80 year old who loves technology but finds it challenging. Gabriel and Arron were patient, encouraging and respectful. Their cleanup was spotless. I have always had excellent service from Geek Squad teams. But Gabriel and his team went far beyond basic requirement of serving up a new TV. Thank you for this opportunity to give them Kudos.

The Geek Squad always gives me great, timely service. I recently installed an upgrade to my cable TV as well as Apple TV. The Geek Squad reprogrammed my Harmony remotes to make everything work as it should. My only issue is with the remotes themselves that every time you make and/or add a change to your entertainment system you have to call a programmer. In today's world of plug and play, this thinking seems obsolete.

I had bought a remote to run a fairly complex av setup. At first the tech said the device wouldn't be able to do what I was looking for, though he agreed to try a few things to see if he could make it work. He did find a solid solution and kept me from having to find another soon.

I have a "vintage" Harmony remote. Our Geek squad technition worked mightily to get it synched to all our equipment. It works perfectly!

This is my second Harmony Remote control...I literally wore the other one out. The Geek Squad programmed my first Harmony Remote so as a and Elite Member of Best Buy I asked them to program this newly purchased Harmony Remote.

I have been using Logitech remotes for more than 15 years, and I have never been disappointed with the performances. Outstanding performance in reducing all of my remotes down to only one remote to use. Thank you Logitech ! And thank you Geek Squad for doing an excellent job at programming both my home theater systems and three Logitech remotes.

Kyle was on time, friendly and he programmed my new remote to work on all my devices. Great service!!

We have had our Geek Squad Service for 1 year. We moved from California to Schertz and purchased 5 TV's and had them all installed by the Geek Squad. Amazing guys and worked as a smooth team too. Explained everything to me and my wife and made sure we knew how to operate the new technology!!!

I really like the idea of one remote control. The Help feature has helped me more than once. However, I cannot figure out how to use my record feature. I realize that is my fault. However, I wish there was a "record" button on it. Installer was very nice and very helpful. It just didn't occur to me at the time to double check to see if a "record" button was on the unit. I will find out and all will be well. Five Stars for sure then.

Best Buy's Geek Squad did my initial home theater set up. They have since been out twice to answer questions or to further enlighten me as to how to utilize the remotes to the best capacity. The two guys who service this area for home entertainment for Best Buy are utterly the best: friendly, efficient, careful, and caring about the customer. I wouldn't call on anyone else.

The remote control is really efficient and allows you to connect multiple devices.

I initially hated these things, but after I figured it out - it takes a while - they are great. You need multiple advanced degrees to program, so use the BB services.

The technician 'Travis' was great, he programed both remotes and gave us a full demonstration on how they worked with both our TVs. He also gave us recommendation on how to improve our bedroom set by providing us information on the type of cables to get.

Every time Geek Squad helps us out, they are amazing! This time, without exception, they worked very hard to make things right so we understood our universal remote. It had to be programmed to our TV. After that they showed us how it worked, it was easier and user friendly.

Although it took a little longer than I expected, overall I was pleased with the programming of my new Logitech Harmony Remote. The two men that came to my house were very professional and polite. I had a lot of equipment to program that was rack mounted and recessed into the wall. I'm sure it was a little more difficult that most installations but they got the job done.

John from the Geek Squad programmed our new Harmony Elite Universal remote. He had been involved with the setup of our theater system a few years ago. He programmed all our components without issue and checked to make sure everything was hooked up properly. He went beyond the call as has every member from the Geek Squad. They stand behind their work.

When we bought Samsung TV, Samsung DVD, Samsung sound bar from Best Buy and added Time Warner cable and dvr the coffee table now had four remotes. Coordinating all the devices was a pain. Enter the Harmony universal remote. Had no clue how to program it so paid the $ to have Geek Squad get it done. Very nice tech. Set it all up and gave us lessons-made sure we understood before he left. A winner.

Kurt installed the remote and programmed it to our tv. I had a problem with it a few days later, I called, and he returned my call promptly. He walked me through my problem in just a few minutes. He was very professional. This technologically challenged senior appreciated all his help.