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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,598 reviews
  • Rated 5 out of 5 stars

    Eric from Geek Squad was the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was fantastic!!! He was able to remedy a solution quickly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad is exceptionally knowledgable and professional with me at all times. That always take the needed time to halo me with explanation/demonstration.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Profiles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys forgot to make profiles for the remote, ended up returning the remote, not a good fit for us , next remote though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use geek squad to program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programing the Remote requires more than novice tech ability. Recommend using Geek Squad to program the remote to your entertainment system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As usual, the Geek Squad solve the problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, the Geek Squad technician is friendly, incredibly helpful and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instlled the universal remote so that it worked with all the pieces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad st up our new Harmony Remote 850.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents set up the Harmony Remote to control our devices and 4K/Smart TV Apps. Thanks you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgeable and friendly. Understood my concerns and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really know their stuff. They were very friendly, and were able to get the job done completely. We would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert is a detailed, painstaking guy who set up favorite 50 channels for me. I couldn't possibly have done it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to make the systems work fine after some work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came on time. Setup Harmony remote to work with all components. They were very knowledgeable, quick to complete work, and very patient. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competence is underrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys have always been good. Paul Harden is the best. Knowledgeable, professional, and not afraid to give an answer to a question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional, friendly and efficient. They mounted the TV, tied up all loose cords and was out of there!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time and professional and had masks and did the job just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awsome tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was relentless in fixing my problem in a timely manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service and informative sales rep. geek squad arrived promptly and corrected our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this service they're great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were super in addition to setting up a new TV they programmed this remote in minutes and went through a full explanation of how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric Horn was instrumental in getting my job and service done. Darrell the inventory manager from Chandler was instrumental in this process also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I need the geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You may know, but I definitely need the geek squad! They make things simple and are very professional and easy to deal with!

    I would recommend this to a friend