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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 3,598 reviews
  • Rated 5 out of 5 stars

    REVIEW GEEK SQUAD WORK PERFORMANCE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians' adjusted cables on the components were properly working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good work. Took a while, but fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed my Harmony remote replaced and reconfigured all pieces. Nice job. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control programing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician re-programed my harmony remote to access all services associated with my television and service provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was knowledgeable, communicated well, and quickly resolved our questions—all at a very reasonable cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent reprogrammed mu Harmony remote. very knowledgeable young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Combined all our remotes to a universal one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He took the time to make sure I understood how to use it before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great . Very professional. They really know their stuff .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use them again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and punctual. Always professional and know the product they are installing well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, knowledgeable technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had great success with this technician,(Chris) and feel he is one of the best "tech geek" around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about how good all the support was from the myriad of techs that provided me such great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First rate service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was first rate, the technician was very knowledgeable and had practical experience in all the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. They were knowledgeable and very respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member that came to our house to fix our surround system did an excellent job!! Friendly spoke in non techy language.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad always comes through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed my new remote to suit my needs. Short and sweet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service. remote works great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and professional. Answered all my questions in a very friendly manner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the service. They were on time and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came back to correct the remote programming & show us how to use. James was very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Harmon remote was set-up by Geek Squad during my home theater install. So far, so good. I should have had this remote years ago!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The programing and instructions provided were exce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who preformed the service was exceptional. He gave clear explanations of what he was doing and how thw system would work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had little problem with first remote with a key sticking. Best buy gave me a new one and had it programmed asap. Thanks best buy

    I would recommend this to a friend