Customer Ratings & Reviews

Shawn and J.D. from the Ion Company, a sub to Best Buy, came out on the appointed time and were excellent! They re-programmed my new Logistics remote and the whole home theater system. Give a shout out to them and keep them for me next time!

Installation by Nathan and Greg was excellent. They arrived as scheduled. They were both very considerate of our home. They completed the installation and, most importantly, explained the product, its functions, and answered all questions before leaving. Also, made sure we knew how to contact they about any further questions or issues. We will continue to support Geek Squad.

Great remote control that can control TV, soundbar and more.

This installation was very complicated, especially when you consider that it's just a remote control! The Geek Squad took about two hours to complete the installation, and it works perfectly. There is no way I could have done this without their help.

I have total tech support and was out of town for a couple of weeks and the internet and power went out and somehow my receiver and othe components went back to default set up called geek squad total protection they were out the next day and reprogrammed all components . Not being a techie the Greek squad makes it easy.

After removing unneeded devices from my entertainment center, my remote control needed to be extremely re-programmed. The techs performed this following my desires on how I wanted things to flow and function. They were very patient and knowledgeble in working with me in this endeavor.

I upgraded from an analogic controller I had for 10 years. This is a pretty good unit but you need to have it programmed. Also the battery runs down every 3 days and if it gets low on charge it forgets things. As soon as you recharge it, it's memory is back on track. But, like most smartphones today, you cannot keep it on the charger but need to let it run down.

Handled a complex home theatre set up for a single remote very well.

We are still waiting for a special part to finish hooking up one of our TV Remote control split wires. So they can finish setting up one of our TV's & NETFLIX & Apple. But these guys (Geek Squad) Are the best. Is the fault of the company that set up our internet.

So I bought a new Harmony remote to control all the devices for my home theater. Sony 4ktv, Oppo Blu Ray player, and a Marantz receiver. I opted to pay the $100 to have Best Buy set up the remote for me instead of doing it myself. Very glad that I did. The install took about an hour (would've taken me a few), was painless and the remote works perfectly.

Richard is superb at any project, both electronically and anything else. The problem with Best Buy in general is difficulty reaching local store (never answer phone) and online/app scheduling never works for me. Very frustrating...but, when can get service scheduled, hip hip hooray!

OMG, our two guys where absolutely awesome! Brodie make all of our devices work perfectly. We had 5 remotes and now we have one! Just push what you want and presto you got it, and the price was right. I would recommend the remote and the service 100%.

The Geek Squad did a fabulous job of unhooking our T.V. s before we moved and then coming back to hook up all 5 T.V. s back up....and setting up this new remote to control our theatre room./ sync with Comcast etc......It works great and we are very happy with everything...Would use again.

Excellent start to finish. The Geek Squad tech was super knowledgable, good communicator, friendly and got the job done in no time. He also made sure that we ran through all the functions ourselves before he left. Good experience.

The 2 geek guys that serviced my tv did so in 15 minutes!! They were awesome and I highly recommend them

We love our “Geekers “ they are sooo great ! Right now I can’t remember his name however, he has been here multiple times and is always great informative and talk to us on the level we understand as we are seniors. Lol

The Tech who came out and programmed our new universal remote control was great! She called ahead of time and arrived when she said she would. She was very knowledgeable and pleasant to work with. Out remote was programmed to handle all of the components that we use and she walked through using the remote to make sure we knew exactly how to use it.

Agent set up my Harmony Universal Remote . I was tired of fumbling through 4 or 5 remotes for my different electronic appliances. Very professional and now have everything sep up run with my one Harmony Elite Remote. Very pleased how it worked out

The remote is mostly easy to use. Having issues with getting Netflix to work with that remote, have to reset with the original Sony remote. I'm not sure if I'm not using it correctly, or if it has a mind of its own, but sometimes have difficulty switching from watching TV to getting to the apps.

The review and operation of the remotes was shown and setup as I wanted and the agent was very helpful and impressed me with his knowledge and skills.