Customer Ratings & Reviews

Got new audio equipment and TV and needed to update my existing remote. Geek Squad recommended the perfect remote to handle my equipment. They setup my on-line account, setup my remote and took all the hassle out of the setup. Great job!

The agent set up my Harmony remote, and got it working with all the compatible devices in my home. The remote is amazing and the way everything set up is also amazing. I would highly recommend this amazing service to anyone needing it!

Matt Jaeger is the best Geek Squad technician I've ever had. He is very knowledgeable and highly skilled. There were no questions I asked that he could not answer. He was thorough, thoughtful, and very helpful. He was personable and prompt. I will be sure to ask for him again in the future.

Jeremy was great. He came out and programmed my remote and setup my receiver. All works great now. Thanks.

Love these guys. Great job setting up home theater programming with all devices! Make your life easier and call the Geek squad.

The agent assisted with the setup of the Harmony Hub and then successfully programmed my Harmony Remote Control. He also took time to explain some of the programming for the remote and for my cellular device.

I had Geek Squad over to calibrate my 60" Samsung LED. While they were here, they introduced me to a universal remote from Logitech that could control my whole system, including the sound bar, so I bought one. Geek Squad set up my Logitech remote quickly. Ever since, we operate everything with ONE remote. My wife is even happy!!

The guys from the Squad took care of my programming and made sure my wife completely understood how each button works and also gave her their number to call in case she somehow forgot. Now that is Service!

Jonas Verbusaitis is excellent. He set up my system perfectly 7 years ago and I was so glad to see him at the door this time around coming to reprogram my Harmony remote control, he did an excellent job again this time.

THE GEEK SQUAD MEMBERS WHO PROGRAMMED MY NEW UNIVERSAL REMOTE WERE COMPETENT, EFFICIENT AND FRIENDLY. THEY SPENT TIME EXPLAINING TO ME HOW TO USE THE REMOTE AND HOW NOT TO USE IT. THEY ANSWERED MY QUESTIONS, AND WHEN THEY LEFT, I WAS CONFIDENT THAT I WOULD BE ABLE TO MAKE THE CHANGE FROM THE OLD LOW TECH REMOTE TO THE NEW ONE.

The remote stopped working, my Geeks came out to fix and found out that I was using inferior batteries. Who knew? So we popped in some Duracels and boom! it worked again. They didn't even charge me the $99 since he was here for (seriously) 2 minutes...Thanks guys!

I was impressed with the prompt time, 2 guys came and the time spent was not very long. They programmed a remote and showed me how to use it. I think if anything could have been better, I would have asked some more questions and learned more about the different options on the remote. It was a harmony.

The installers programmed the remote perfectly and it worked 1st time.

The Geek Squad representative arrived in a timely manner. He was knowledgeable and prompt in programming a remote to work with various audio and video components. He successfully completed the task and answered questions.

Geek squad Brian and Steve paired our new remote to our new tv, our DVD player and our CD player. Everything works perfect and they took the time to explain how everything works. Very pleased. Great service

The Geek Squad programmed my Harmony remote , tested it, and educated me on how to use it. I was impressed by their professionalism and friendliness while in my home. I am thrilled and amazed by how easy this tool is to use, and that it replaces "5" other remotes!

Drew and Josh from the Geek Squad did the set up of the Harmony remote and did a great job. After they were done programing the remote the made sure I knew how to operate it and answered all my question.

Chris kept me posted as to when he would be arriving at my home. Wgen he got here he did the programing of my new remote and made a few recomendations as to how I could update my home theater.

I signed up for the yearly Geek Squad service contract and it is the best thing that I ever did. They are just a call away for anything and have experts in all fields. The only cost to me is $50.00 per visit instead of costs of over $100.00

The gentleman reset my Logitech remote and was friendly and didn’t make me feel stupid. It was a service. Not a tangible product. It took a long time to get them on the phone.