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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 3,598 reviews
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (Bill) was outstanding and went above and beyond.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this service set up and the service rep was kind enough to walk through a friend with the set up and how it works and repaired the problem. The time for arrival was off 4 hours which was not able to be explained necessitating the need for the help from a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great for assisting with tech issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek Squad. Always on time, always professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers, very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So knowledgeable & accommodating, appreciated them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad technicians were excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote was set up for me.Now I only use one remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not have done it myself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job programing the remote

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some functions still not working after 4 Geek Sess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 return visits there are some functions still not working. I'm just going to accept the level of function and be done with it. Tired of trying to get it to work, just moving on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this to anyone wanting to simplify

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installer completed task on time and completely & works

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 1 out of 5 stars

    Hot nearly as good as my Harmony One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the new remote when the Geek told me they didn't look at or repair them. I was sent to TV dept where a very unknowledgable assoc. said my Harmony One was no good and could not be repaired and sold me a Harmony PRO and of course the Geek install all for ONLY $226.34. Well the PRO turned out to be problematic in use and in a moment of despair I picked up my Harmony One and it worked!!! Now I am out $226. I wrote a review/ complaint a few weeks ago but I have yet to hear back from Best Buy. I am a long time customer, but I am not a very happy one! Purchase date was 5/5/16 .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    set up and installation is very hard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harmony programming is not that much easy. that i don't like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, quick result, nice agent and all is well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not as easy as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the logictech universal as it would operate without a direct line to the receiver. Its setup was not easily facilitated and trouble shooting is not an easy process. I am not sure it was worth the extra money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of settting up my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of many Logitech products. Great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did the programing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of programming the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Niiiice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup with all the bells and whistles included

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very nice people, but have not fixed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 appointments and a new harmony box, the tv still does not work. The only way to reach you is to go into the store to make an appointment. Tried to call multiple time’s but never answer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money to have them program everything.

    I would recommend this to a friend