Customer Ratings & Reviews

The gentleman reset my Logitech remote and was friendly and didn’t make me feel stupid. It was a service. Not a tangible product. It took a long time to get them on the phone.

Evan Hall programmed our universal remote and was brilliant. He was efficient, friendly, personable, and knowledgeable. Give him a raise.

The remote stopped working, my Geeks came out to fix and found out that I was using inferior batteries. Who knew? So we popped in some Duracels and boom! it worked again. They didn't even charge me the $99 since he was here for (seriously) 2 minutes...Thanks guys!

I had Geek Squad over to calibrate my 60" Samsung LED. While they were here, they introduced me to a universal remote from Logitech that could control my whole system, including the sound bar, so I bought one. Geek Squad set up my Logitech remote quickly. Ever since, we operate everything with ONE remote. My wife is even happy!!

I was impressed with the prompt time, 2 guys came and the time spent was not very long. They programmed a remote and showed me how to use it. I think if anything could have been better, I would have asked some more questions and learned more about the different options on the remote. It was a harmony.

The Geek Squad programmed my Harmony remote , tested it, and educated me on how to use it. I was impressed by their professionalism and friendliness while in my home. I am thrilled and amazed by how easy this tool is to use, and that it replaces "5" other remotes!

I signed up for the yearly Geek Squad service contract and it is the best thing that I ever did. They are just a call away for anything and have experts in all fields. The only cost to me is $50.00 per visit instead of costs of over $100.00

THE GEEK SQUAD MEMBERS WHO PROGRAMMED MY NEW UNIVERSAL REMOTE WERE COMPETENT, EFFICIENT AND FRIENDLY. THEY SPENT TIME EXPLAINING TO ME HOW TO USE THE REMOTE AND HOW NOT TO USE IT. THEY ANSWERED MY QUESTIONS, AND WHEN THEY LEFT, I WAS CONFIDENT THAT I WOULD BE ABLE TO MAKE THE CHANGE FROM THE OLD LOW TECH REMOTE TO THE NEW ONE.

JJ did a great job reprogramming my Harmony remotes and trouble shooting my outdoor speakers.

The agent verified the issue with me then fixed the problem by programing a new TV remote. He explained how to operate the remote and asked if I had any further questions. My issue was solved.

I purchased this for my husband that has a vision problem... with the many remotes with small numbers it was problematic. This simple to use remote helps tremendously! Robb from Geek Sqaud programmed it and explained everything, a great, knowledgeable technician! Very happy!

The original window of arrival by the Geek Squad was from 12:00 to 8:00. On the day of the appointment, the Geek Squad contacted me twice to update the approximate time they would arrive. On arrival, the two techs removed their footwear when they entered the house. The techs went right to work on programming a Harmony Remote I purchased and within a short period of time the programming was complete. I checked out the various programming applications and the techs asked if I had any questions as I proceeded in testing the remote. I was completely satisfied in how the remote worked. The techs were very professional in completing their work. I would highly recommend the Geek Squad for any installation that is needed.

I RECENTLY PURCHASED A HARMONY REMOTE AND GEEK SQUAD SET IT UP TO SUPPORT ALL OF MY DEVICES, WHICH INCLUDED TELEVISION, RECEIVER PLAYSTATION AND CABLE BOX. ITS GREAT TO USE JUST ONE REMOTE TO CONTROL ALL DEVICES AND THE HELP BUTTON ON THE HARMONY REMOTE FIXES ANY PROBLEMS THAT MIGHT OCCUR.

The techs programmed my harmony remote without any problems and everything worked properly

The Geek Squad mounted my T.V. and set up my sound system to my Harmony Remote Control programming it all just fine.

I would never have been able to set this new remote control devise on my own. However, Geek Squad actually got it all programmed for me fairly quickly. I now have one remote devise to operate my TV and soundbar in place of 3 devises. Love it!

Ordered a new Harmony and paid for installation. Apparently it was defective, sent back, go another new one then installation. Every body was great but getting it done seemed to take forever. It’s working great!

It's a wonderful thing to be able to control all our tv electronics in one remote. We went from 3 to one. Love the way the remote vibrates when we change the channels so you know you have touched a number.

Technian Mathew Meza did a great job getting my Harmony remote working with my home surround sound. Great guy. Very professional. I will always request for Mathew to solve any of my technical problems.

I recently bought a Logitech universal remote. The Geek squad set up it. They explained what they were doing and how, in way I could understand. They used my own laptop so it could be modified in the future as needed. And it worked perfectly! Starts four devices at once with one button. What a lifesaver.