Customer Ratings & Reviews

I have used the Geek Squad for many years to set up every new computer we buy from Best Buy and now for TV set up and universal remote programming. They techs are always on time, knowledgeable, and efficient. Definitely the best way to go to make sure it is done correctly

Agent came out, very professional and knowledgeable. Completed the job quickly and correctly. Super happy with service and support.

Not only did they program the remote, but had the patience to explain the different functions of the buttons etc. also recommended getting the hub for the remote as well. After explaining it to me I bought it that day!

Sam from the Geek Squad in Altamonte Springs, FL was very knowledgeable and thoroughly explained how to use our Harmony 650 Universal remote control device. The remote controls all our devices, such as the TV, amplifier, and the cable box. Sure beats 4 different remotes that we had to use before.

Geek squad was on time, setup our Logitech controller and answered our questions. He even checked our surround sound system when asked and made adjustments to it for us! We are in our 70’s and he was knowledgeable, helpful and polite.

My Geek Squad agent, Josh did a great job programming my new Harmony Elite remote and gave me thorough directions on how to use it and make adjustments in the future. Wanted the Geek Squad to set it up so it was correct from the start.

Agents programmed my new Logitech remote to tv, dvr, direct tv, Apple TV and Sonos sound system. They were fast and efficient and explained how everything works on remote.

The lads did a thorough and professional job of making all of the equipment play nicely together. As it happened, I had not achieved enough communication in the store to buy the correct AVR for my application(s) and they took care of the swap and paperwork. I think this effort was well worth the cost.

Amazing work Listens to problems and repaired problems He was the 3rd person to repair problem

I am a mess when it comes to remotes for my tv, dvd, and surround sound system. This device has made it super simple and actually asks me questions if it has fixed my messing with it until it actually has, lol. I have no idea how that works but it does.

The geek squad team that turned up to do the remote control programming was nothing short of amazing... and a lot of fun too! They were able to configure an unusual combination of equipment and applications requirements on a Harmony 1100 that had sat unused for several years... and make it all work!

The techs were great, unfortunately they were not able to program the remote due to it not being supported by Logitech anymore.

I could never have done this installation on my own. Whilst there was a slight problem the first time - NOT their fault - they were back the next day to fix it, at no extra charge to us. We are both delighted with the end result, and found the charge for their time and expertise to be reasonable.

Programming was fast and done right. The Geek Squad person knew what he was doing and explained everything.

I can’t say enough about the value of having a professional reprogram our Harmony remote. The remote combines our tv, blue ray player, Sonos system, and cable tv remotes into one. My husband and I are seniors, and appreciate less clutter and the simplicity of using one remote. We also agree we are technically challenged. Since the programming is done through a computer, we knew we needed help! We have Total Tech Support, which discounts Geek Squad services. Since our old tv was relocated to our bedroom, we decided to purchase an additional Harmony remote to combine the tv, blue ray player, and Roku remotes. Both remotes work perfectly! Excellent service and well worth the cost!

the geek squad rep did an outstanding job reprogramming my old logitech universal remote. he was courteous, professional and polite. highly recommend.

Extremely knowledgeable and courteous. Highly recommend, purchased universal remote and had the Geeks set it up. It may cost a little more, but you can relax because you are in good hands. Very patient in showing how to use TV remote.

The agents did a great job in the installation of our home theater system. Their knowledge and workmanship is very impressive. I was even left with a video o my iPhone that explained how to use the systems.

Fixed my mess. I was anxious to get going with my new system before Geek Squad could come out. I had two wi-fis fighting each other and had gaps in my movies. Geek Squad cleaned it all up.

Having the geek squad at my disposal 24/7/365, is the best investment you could ever make if you are not computer suave like me. The one time yearly fee has paid off. The geek squad staff are professionals who take pride in getting the job done