Customer Ratings & Reviews

The geek squad team that turned up to do the remote control programming was nothing short of amazing... and a lot of fun too! They were able to configure an unusual combination of equipment and applications requirements on a Harmony 1100 that had sat unused for several years... and make it all work!

I could never have done this installation on my own. Whilst there was a slight problem the first time - NOT their fault - they were back the next day to fix it, at no extra charge to us. We are both delighted with the end result, and found the charge for their time and expertise to be reasonable.

the agent was able to simplify and integrate remote functions

I am a mess when it comes to remotes for my tv, dvd, and surround sound system. This device has made it super simple and actually asks me questions if it has fixed my messing with it until it actually has, lol. I have no idea how that works but it does.

JJ did a great job reprogramming my Harmony remotes and trouble shooting my outdoor speakers.

The Geek Squad mounted my T.V. and set up my sound system to my Harmony Remote Control programming it all just fine.

Agents programmed my new Logitech remote to tv, dvr, direct tv, Apple TV and Sonos sound system. They were fast and efficient and explained how everything works on remote.

Extremely knowledgeable and courteous. Highly recommend, purchased universal remote and had the Geeks set it up. It may cost a little more, but you can relax because you are in good hands. Very patient in showing how to use TV remote.

Agent came out, very professional and knowledgeable. Completed the job quickly and correctly. Super happy with service and support.

I can’t say enough about the value of having a professional reprogram our Harmony remote. The remote combines our tv, blue ray player, Sonos system, and cable tv remotes into one. My husband and I are seniors, and appreciate less clutter and the simplicity of using one remote. We also agree we are technically challenged. Since the programming is done through a computer, we knew we needed help! We have Total Tech Support, which discounts Geek Squad services. Since our old tv was relocated to our bedroom, we decided to purchase an additional Harmony remote to combine the tv, blue ray player, and Roku remotes. Both remotes work perfectly! Excellent service and well worth the cost!

If zero stars were offered, that is how I would have rated the service. Aside from a pleasant experience scheduling the service, everything went downhill from there. The tech called the night before arriving to inform me that if a computer were required to set up programming, it would have to be my computer, as his was locked down. When he showed up, he entered with snow-covered boots and tracked melting snow all over my just-finished hardwood floors. The entire service was looking at my Logitech remote, attempting a soft reset, and declaring it needed replacement. The technician did not try any of the suggested fixes listed on Logitech's website at a minimum. Totally wasted my money that I would have instead spent on a product from your company, versus a totally inferior service.

Having the geek squad at my disposal 24/7/365, is the best investment you could ever make if you are not computer suave like me. The one time yearly fee has paid off. The geek squad staff are professionals who take pride in getting the job done

This was a programming call and the agent did an outstanding job. He was knowledgeable friendly and professional.

The techs programmed my harmony remote without any problems and everything worked properly

The agents did a great job in the installation of our home theater system. Their knowledge and workmanship is very impressive. I was even left with a video o my iPhone that explained how to use the systems.

The guys were there within a few minutes of the starting time of the arrival range. They quickly and efficiently set up the remote, explaining how to use it and were done. I thought I had obscure devices to hook up, but they knew about them and were able to get it all going. They were great.

All our components run through one remote we purchased at Best Buy a few years ago. We went with a new TV provider and needed to have our remote reprogrammed. The young lady who showed up, on time, did a very complete and professional job.

Fixed my mess. I was anxious to get going with my new system before Geek Squad could come out. I had two wi-fis fighting each other and had gaps in my movies. Geek Squad cleaned it all up.

the geek squad rep did an outstanding job reprogramming my old logitech universal remote. he was courteous, professional and polite. highly recommend.

This was an installation of a remote that I purchased at Best Buy. The installer from the Geek Squad was very professional. He let me know when he would arrive and was very timely. He installed the remote and gave me a tutorial on how to use it. The remote works excellently.