Customer Ratings & Reviews

I purchased the Logitech Harmony Remote and had the Geek squad come and program it. It’s been great! We don’t need several remotes to operate the TV, DVD and cable box. We can do everything with the ease of one controller.

The Geek Squad did a great job programming my new universal remote for my new home theater system. There's no way I could have done it myself. They programmed the remote so that it was very intuitive and easy to use.

The Geek Squad agent arrived at our home as scheduled. The whole process was quick and efficient--very well done. The Geek Squad Agent clearly explained how to operate the remote and we have had no issues. Very pleased!!!!!

The Geek Squad tech not only set up my new tv, but also programmed my Logitech Universal Remote. And had everything operational. If I had tried to do it myself, it would have taken hours, he took one! I will definitely use Geek Squad again.

This remote is more complicated than my old harmony remote. Still have to use Dish remote for some things. It is getting easier to use with time. Hope I will eventually be able to just use the Harmony instead of switching

The Geek Squad connected all my devices and made sure they were working properly. Juan was very knowledgeable and answered all of my questions. Juan went over and above the customer service expectations.

The installer arrived on time. He was very thorough, helping us to choose the settings and the equipment we would want to control. When he finished (it took about an hour) we knew exactly how to use the remote. That was weeks ago and we have not had any questions or problems.

This would be frustrating if it wasn’t explained to me in depth by Dwane geek squad. Since no instructions come with it they claim it so easy. Dwane spent the time explaining all features now makes it easy.

Love this remote! Had one that died after 7 years. Geek Squad came and programmed it for me and it is perfect!

We had 3 remotes that had to be programmed - Logitech Harmony 665. The whole process went very well, done quickly and efficiently. The GeekSquad Agent then explained everything and we have had no problems with any of them.

My Geek Squad consultant, Dan, carried out a very impressive visit. He studied the reported problem including some brief questions. He patiently set up and ran some diagnostic activities. He gave me clear instructions regarding necessary next steps. Late the next week he phoned, gave some instructions and solved the problem II have worked with this Squad for many years. No one in that squad demonstrated competence like Dan. I personally commended him and I once again commend him in and for this report. Impressive competence. C.D. Mowatt, M.S. 11 Dec. 2021

Great Team!!! They are very professional and friendly!! They reprogrammed our universal remote to add our newly installed receiver!! Highly recommend Steve and Danielle!!!

Great experience! Very knowledgeable, professional And personable. Service was completed quickly and thoroughly. Directions were clear and I was able to operate new remote by myself without further problems.

I don't know a lot about computers, so I was very relieved when the Geek Squad guys suggested getting this remote and then did all the work of setting it up. They were able to figure out ways to combine several steps into one so, for example, the TV, cable box and sound came on with the touch of one button! It still seems like a bit of a miracle after having to juggle several different remotes that controlled each device before. Plus, they were able to figure out how to add other things to the controller that didn't fall into the Watch TV, Watch a Movie or Listen to Music categories. I got the feeling that they enjoyed the challenge of putting the various steps together without leaving a piece of electronics behind! When they finished, they patiently showed me how to use my new remote and waited until they saw that I understood how to turn on each combination of components, which took quite a while. Thank you Geek Squad!

This remote is pricy but it makes life easier when I'm not constantly searching for the many other remotes that are for the assortments of devices that I have for my tv. It takes time to learn but that comes with use. I asked for the best and I got it.

We had a home theater remote that needed reprogramming due to s switch in television service providers and equipment. The techs were friendly, knowledgeable and went above and beyond to make sure we had it working properly

This remote is easy to install and easier to use. No longer need separate remotes for dish, Blu-ray, soundbar and tv. very nice and not terribly expensive. I had the geek squad program it, but I really would not have to have it done by them.

The agents mounted my TV and connected my WiFi and Alexa. They were efficient, friendly and professional.

Tech came in and programmed remote and checked to make sure all was correct and they left. Only here for a few minutes. All working GREAT. Service was excellent.

I purchased the Harmony remote control as a replacement for SN older Harmony remote. A Geek Squad agent programmed the new remote.As a whole the programming is ok but at times I have problems with devices not powering up as they should.I have to continuously hold the watch tv button for the home theater unit to come on with sound.If the button is not held there will be picture with no sound.I questioned this and was told to keep the remote pointed at the system.That made no sense as the unit was on.I have you turn it off and restart to get sound. I'm not too happy about this as it was working as it should before the new remote was programmed. There was no fix recommended for this issue.