Customer Ratings & Reviews

It took 3 visits, but they finally isolated the problem and set the stage for it to be fixed after I purchased another product. The remote works perfectly now, and that's what matters.

The agents installed and programmed my logistic new remote

The 2 geek guys that serviced my tv did so in 15 minutes!! They were awesome and I highly recommend them

This would be frustrating if it wasn’t explained to me in depth by Dwane geek squad. Since no instructions come with it they claim it so easy. Dwane spent the time explaining all features now makes it easy.

The Geek Squad connected all my devices and made sure they were working properly. Juan was very knowledgeable and answered all of my questions. Juan went over and above the customer service expectations.

We had 3 remotes that had to be programmed - Logitech Harmony 665. The whole process went very well, done quickly and efficiently. The GeekSquad Agent then explained everything and we have had no problems with any of them.

Trouble shooting was not successful even though the tech was very knowledgeable about the remote. I purchased the Hamony 665 to replace the Harmony Elite.

I don't know a lot about computers, so I was very relieved when the Geek Squad guys suggested getting this remote and then did all the work of setting it up. They were able to figure out ways to combine several steps into one so, for example, the TV, cable box and sound came on with the touch of one button! It still seems like a bit of a miracle after having to juggle several different remotes that controlled each device before. Plus, they were able to figure out how to add other things to the controller that didn't fall into the Watch TV, Watch a Movie or Listen to Music categories. I got the feeling that they enjoyed the challenge of putting the various steps together without leaving a piece of electronics behind! When they finished, they patiently showed me how to use my new remote and waited until they saw that I understood how to turn on each combination of components, which took quite a while. Thank you Geek Squad!

This remote is pricy but it makes life easier when I'm not constantly searching for the many other remotes that are for the assortments of devices that I have for my tv. It takes time to learn but that comes with use. I asked for the best and I got it.

Tv, surround sound, wii, Xbox, firestick, Apple TV, PlayStation, etc. Just push the button, selecting what you want to do, the device does all the rest.

Expert installation and user instructions. Consolidation and organization of all cables as well. Tested all functions before leaving.

Great experience! Very knowledgeable, professional And personable. Service was completed quickly and thoroughly. Directions were clear and I was able to operate new remote by myself without further problems.

This remote is easy to install and easier to use. No longer need separate remotes for dish, Blu-ray, soundbar and tv. very nice and not terribly expensive. I had the geek squad program it, but I really would not have to have it done by them.

We had a home theater remote that needed reprogramming due to s switch in television service providers and equipment. The techs were friendly, knowledgeable and went above and beyond to make sure we had it working properly

Great Team!!! They are very professional and friendly!! They reprogrammed our universal remote to add our newly installed receiver!! Highly recommend Steve and Danielle!!!

I purchased the Harmony remote control as a replacement for SN older Harmony remote. A Geek Squad agent programmed the new remote.As a whole the programming is ok but at times I have problems with devices not powering up as they should.I have to continuously hold the watch tv button for the home theater unit to come on with sound.If the button is not held there will be picture with no sound.I questioned this and was told to keep the remote pointed at the system.That made no sense as the unit was on.I have you turn it off and restart to get sound. I'm not too happy about this as it was working as it should before the new remote was programmed. There was no fix recommended for this issue.

Aaron came out picked up that harmony and tuned it like a fiddle. Complex home theater with projector in one room and rack two rooms away. He walked the room to make sure it worked everywhere and had me use it several time to confirm it works.

My Geek Squad consultant, Dan, carried out a very impressive visit. He studied the reported problem including some brief questions. He patiently set up and ran some diagnostic activities. He gave me clear instructions regarding necessary next steps. Late the next week he phoned, gave some instructions and solved the problem II have worked with this Squad for many years. No one in that squad demonstrated competence like Dan. I personally commended him and I once again commend him in and for this report. Impressive competence. C.D. Mowatt, M.S. 11 Dec. 2021

Love this remote! Had one that died after 7 years. Geek Squad came and programmed it for me and it is perfect!

The Geek Squad has done numerous things in our home. Programming is just one of many and they do a fantastic job! Programming is done efficiently and they explain everything. Customer service is phenomenal!!!