Customer Ratings & Reviews

The techs were courteous and politely listened to my issues with the Harmony program. I thought it was an issue with the programming of the remote. Very quickly the techs tested the receptacle plug and found the plug was ‘dead’ and moved the plug to another spot. They then reviewed all the remotes programing. Before they left they recommended a replacement surge protected plug receptacle. The $150 visit was pricey but I would never have thought to test the plug. Bravo

Corey and Allen did a very professional job setting my harmony elite remote. I hope these techs are the ones who perform other geek squad jobs I may nave in the future

Love having one remote that does everything! We had to use 3-4 different devices previously to watch anything on our TV.

Aaron came out picked up that harmony and tuned it like a fiddle. Complex home theater with projector in one room and rack two rooms away. He walked the room to make sure it worked everywhere and had me use it several time to confirm it works.

Matt and Cory were great. They installed the new remote to work with my tv and thoroughly explained the operation and use before they left. Couldn’t have asked for any more. Thanks to both of them.

The Geek Squad has done numerous things in our home. Programming is just one of many and they do a fantastic job! Programming is done efficiently and they explain everything. Customer service is phenomenal!!!

The two young men who served us when our remote control quit were really helpful. They got us set up with an appropriate instrument and made sure that we knew how to operate it.

Agent synced my Harmony remote to my Samsung sound bar and eliminated the Bose I replaced..Excellent job and so detailed there was no way I could have done it myself.

Very convenient to have. All my components are connected to one remote. The only difficult part is the screen is small. The buttons are difficult to see without a light. It takes a few weeks to familiarize yourself with the request on the remote. If you want to play TV, you have to press one button, to listen to DVR lists, press another button, music, another button. and so on. Some of the requests become tricky & you have to focus. Once you familiarize yourself , the requests become easier.

On time and able to discuss the problem and solution before endeavoring to make the changes. Had my Logitech Master Remote working again.

The agent came and re-programmed my Harmony device so I could again use to control my home theater.

They knew what they were doing and got it done efficiently.

After teen party, not only did Geek Squad reprogram my remote back to normal, they tried to enhance all the options. Though unsuccessful, they did not have to try to do this. Offered a refresher tutelage while there. Happy customer, happier wife!

The Geek Squad successfully programmed my Harmony remote so I was able to eliminate four other remotes. It wasn't completely straight forward but the figured it out and I have had no problems. The brief tutorial on using it was appreciated and adequate.

We can control our TV, blu-ray, VCR, stream all with one remote. And when items do not respond as directed, HELP button takes care of the problem child. Purchased a Harmony 8 years ago and it was still working but decided to refresh.

Chris and Ian did a fabulous job. They know exactly what they are doing and were VERY customer service oriented. Wonderful experience.

Always on time, they call ahead to make sure we are home and acknowledge our appointment. The tech understood our problem, recommended the new remote and then spent the time to completely program it to my current audio/video system. Works perfectly..

The Geek Squad agent was very helpful and the new remote ends my frustration with my old remote. This remote was programmed without a hitch and it works perfectly.

Bought a new Samsung QLED tv. Love the picture, hate the remote. Needed a replacement so I wouldn't have 5 remotes for all my gadgets. They did an excellent job in programming my new Logitech Hermon remote.

Very knowledgeable, very quick and friendly as well. I’m very happy using the Geek Squad.