Customer Ratings & Reviews

I love how this remote it controls everything. Its like the mothership.

The agent programmed the elite with all my components. Set up my accounts on the apps. Explain how to login to make adjustments if needed. Set up the hub.

I've used and owned two previous Harmony universal remotes before this one. This is by far the best iteration yet. Geek Squad came to set it up, which I highly recommend, and it couldn't have been an easier process.

The Geek Squad showed up before scheduled time after a quick phone call to check if I was available. They were super - fast, personable, and took time to explain each feature . A+

Installation and teaching us to use remote couldn't have been easier! We ARE NOT technologically vested, but the Geek Squad fellas were AWESOME! Don't be afraid to use this service. Makes owning and operating a beautiful TV easy!

can't say enough good about the service and excellent attitude of the two Geek Squad technicians that performed our TV installation and remote control programming.

The Geek Squad really know their stuff! Did a real deep dive into why my harmony remote would not turn on my Sony TV. They called "Secret Weapon" and figured it out! Awesome!

The Geek Squad member was fantastic! He easily set up our tv remote & explained how to use it so our family could understand! Now we are beyond happy we can all use just ONE remote for our television!

The agents arrived on time, were very professional, and courteous. They went out of their way to make sure everything was done correctly.

initally, the geek squad set up the magnolia system and typed out specific instructions on how to operate each unit. However, they failed to hook up the antenna to the tuner and i have not been able to listen to the radio on FM until yesterday. After much pleading , being on hold 20plus minutes, hung up on a couple times, ignored by the manager of the geek squad (Sander) in person. writing to corporate. I finally got an antenna no charge, installed no charge. The geek squad have always been very nice, respectful; cannot expound on thoroughness.

We struggled for 2 years with Universal Remote, until it broke down. Best Buy Geek Squad recommended the Harmony,, installed it and programmed it. It could not be any more user-friendly and performs exactly as they told us.

Staff reset universal remote control quickly. Only issue is that my request to receive a Vulcan Mind Meld to impart superior knowledge, experience and abilities was declined.

The Geek Squad member that came to fix our remote was very knowledgeable about our remote and other equipment related to our TV. She had us up and operating better than ever, thanks to her experience and knowledge!

First agent that set up Harmony was good. After two months I was having problems with the remote and had to have the Geed Squad come back. They told me there would be no charge for the home visit. WRONG. They charged me another $50 for a house call. This agent made changes from the first agent and I have had problems with the remote every day since second agent left. Sorry I ever bought this remote. Great when it works though. To call and make a complaint is just useless.

Very professional and knowledgeable. He gets an A+ for being on time and ready to go.

We had the system installed 12/29. What followed was 3 or 4 tech service calls and each time the person left, I knew the system still was not working correctly. On the final appointment, Mitchell came out. After his assessment, it did not take anytime for him to determine the Bose soundboard had never been set up and calibrated!! He connected/calibrated and all worked as it should! Mitchell is knowledgeable, professional and patient teacher! Will request him on future appointments.

They programed my new logitech remote to exactly match the one I was replacing. It did take a couple tries but my entertainment system is very complex.

We have used the Geek Squad to install whatever technological products we buy. The set-up of this universal remote was efficient and cost effective. The GS installer was patient as he gave us a tutorial on our new 'toy'.

The Geek Squad team has done a great job helping me update my 12 year old Home Theatre system’s components and also installing a customer owned Internet modem. Sergei, the consultant, even helped get my Internet working properly as my home requires a split voice and Internet signal with Comcast. It all was a very complex install and everyone involved did a great job! Kudos to all Geek Squaders involved!

The programming of my Harmony remote hadn't kept up with new equipment purchases. It took the QS waaay less time to make the changes than it would have taken me...and it worked the first time!