Customer Ratings & Reviews

This guy was the best Extremely knowledgeable and made out TV watching a true pleasure

Tech. was very professional and knowledgeable.. He explained all functions of the TV and remote quickly and in terms that were easy to understand.

I love this remote because we can set up our activities, press one button and all devices come on that are suppose to. No more figuring out which remote goes with which device.

The gentlemen who came out to set up our system - 75" TV, universal remote, sound bar, DVD player, and cable box - were amazing! They came in and got started immediately. They were so efficient and completed the work beautifully! They carefully gathered up all the boxes and materials and took it with them. Once everything was hooked up, they made sure Prime and Netflix were connected and then took time to show me how the universal remote worked. I can't say enough good things about this service

They were here on time and did a great job. They were helpful and explained its usage.

Has it all. Monitor steps, mileage, calories, etc., as well as heart rate, phone calls, emails. Haven't used golf course function yet. Very pleased with overall performance.

The agent who programmed the remote and explained everything very well was much appreciated. It’s easy to use and understand The face of the remote.

The agent Programed my Logitech remote control and then showed me how to use it.

Got a new TV and new features so the Logitech Harmony needed some programming updates. Geek Squad set it all up the right way and the way I wanted it.

I'm hoping this is an anomaly, but this thing is eating batteries, as in two a week. Taking it back today as the Geek Squad has not called me back after calling them twice (NOT GOOD).

James and Chris from the Albany Best Buy came and did a fabulous job installing and making everything 100%

It is very nice to have one remote do it all. I no longer am constantly having to look for and use several remotes for my TV experience. The Geek Squad guys were great.

I had the fire stick information transferred to my main home theatre remote. They set up the new remote, everything works great.

Excellent installation and assistance. Very pleased.

The agent came out to reprogram my Harmony Remote since I changed cable companies.

Geek Squad's in-house residential service crews are always highly professional and polite while being friendly and extremely helpful. I have had Geek Squad install televisions, remote controls, troubleshoot printer and laptop - wifi and Bluetooth issues with successful outcomes every appointment. Scheduling Geek Squad service appointments is easy online and their customer service over the phone is fast, friendly, and always a positive experience.

Geek Squad is always on time & helps educate consumer about how to best use the product they purchased by just doing their job. Great Tech support and knowledge.

I had added some new equipment and needed to have my Harmony remote reprogrammed to make everything function like I wanted. He did the job quickly and did it right.

Showed up on time, very knowledgeable and fixed issue very quickly. Came with mask and gloves was extremely professional.

Very professional. On time Courteous Staff was very professional. On time , courteous They made sure remote worked before leaving