Customer Ratings & Reviews

Geek Squad were very professional and efficient and were able to solve my problems with my smartphone application

The Geek Squad programmed our Harmony remote to control all of our devices with one remote. We love it!!!

The associate came on time, did the installation, and returned the same day to fix an additional issue. Good job Geek Squad!

The service technician who programmed my logitech remote was very professional. He explained how to use the remote in a clear and patient manner.

My tech was great! Walked me through the universal remote and had me practice before he left --- thank you!

I went in the store to schedule my appointment- the team there were able to work together to get what I needed scheduled. The team that came out worked well together to accomplish my needs. Great Job Geek Squad!

Programed my remote and set up the TV, everything works fine...very happy

The service is well worth the money. They set the system up and explain it in detail. They also leave you all the pertinent set up information.

Quick connect, knowledgeable techs, easy operation

good job programming- but initial appointment was missed and cost me a days pay. should not be charged for the service call.!!!!!!!!!!!!!

Agents programed a new Harmony remote for all my devices. Worked until it was working perfectly!

This remote is amazing! Tech installed it and allows us to use just one remote and cabinet doors can be closed.

James and Gerry (set up Harmony Elite) are gentlemen and represent Best Buy well. We have been struggling to get Harmony Elite figured out, but we're catching on. The unit still does not shut Denon receiver off, would like this corrected. Would like James to trouble shoot/correct, he is knowledgeable, since previous service rep Leon (contracred by Best Buy) was a complete disaster.

I had to make 2 appts to have universal remote re-programmed. Each appt I explained my schedule, and each time I was placed at the end of the morning route, which would have made me late to work. Once the service occurred, it was quick and efficient. We love the surround sound, but any time there is a change in cable service, we will have to call Best Buy Geek Squad for re-programming. It would be nice to be able to do that remotely or on our own. Also, we thought that since we were Elite members, that service calls would have been covered.

Changed from ATT Uverse to Spectrum. Remote needed to be reprogrammed. Great job by technician.

I can now use 1 remote to control all my components and haven’t had to call them back with any problems

I bought this service to program and learn how to use the additional features of the remote control that had come with the TV. However, this service was designed to set up an optional - additional - remote control that I could have bought, but had not . The person who came out was nice, but there was nothing he could do for me. Since the service call was based upon a misunderstanding, Best Buy did refund my money.

Love the ease of manipulation between functions. Eastport to read screen

found out my tv problem and quickly fixed it. tv operating perfectly thanks your help

My remote was stuck on one channel and could not be turned off. I had to unplug the TV in order to turn it off. Service person came in and using the remote corrected the problem. Although I don't know why it happened in the first place as I went to turn it off one evening and it would not go off nor could I change channels.