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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 3,599 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. Hooked up everything. Not sure if I like the harmony yet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service! One trip and done on time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally completed in every way. On time. Very knowledgeable. Efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected my tv with different devices very good job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Agents are Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agents came and took their time to make sure everything looked perfect and worked great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote Freedom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second universal remote and I love it. Or better said, my wife loves it. One does the job of four. How cool is that?!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    3 into 1 remote control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent made all entertain control's to work in one with no need to use the first ones again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad program my Harmony really fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Anthony was very knowledgeable in Programming my Harmony Control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup went very smoothly, then after the visit our new remote had an unexpected reset to training mode. Everyone was very helpful, I was able to talking to the original installer who got things working over the phone, and he even called back a few days later just to check in and make sure everything was still working as it should. Highly recommended, excellent service! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Programming new remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank god for the Geek Squad. They installed and and programmed our new system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    instalation of universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and explanation how to work universal remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They taught well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents very helpful as fixed remote devices and explained use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set-up and installed my remote quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The harmony remote set-up was done efficiently by the GEEK Squad Professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geeks did a great job, as always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks have always done all our set-ups, and like always, this was great!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great common remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy using 1 remote for 4 other devices. Still programming for three more devices. I t is exactly what I wanted. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Austin the Stellar Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin was our geek who was so patient and thorough working with an old TV and a new remote and sound bar. He explained the process and worked with me to understand how to use the new remote. He is a stellar IT guy and Best Buy is fortunate to have him on their team. Thank you again Austin, appreciate you !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DWT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job and were very imforative.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech suggested it, set it up with all of my devices. I love it! Down to one remote now. Easy to use, easy interface.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Programming was expertly done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed the Harmony remotes expertly and instructed us in their use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents linked my new harmony remote to my devices

    I would recommend this to a friend
  • Cons mentioned:
    Scheduling

    Rated 3 out of 5 stars

    The geek squad guys where great, but setting up th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting upthe appointment the first time took 1.5 hours. when they missed the appointment due to a communication instruction prior to the appointment it took 2 hours to set up the second appointment. The appointment went fine. The Geek Squad techs where great but given the scheduling difficulty I would never use the Geek Sqaud again

    No, I would not recommend this to a friend