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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 3,598 reviews
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technicians are always knowledgeable, polite, efficient, on time and professional! No other service company can measure up to them!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Programming remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instruction and programming not easy to follow nor intuitive. It may be an equipment issues but once learned works fairly well

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide us with this feedback. We know what an important role a remote can play when setting up your TV, which is why we are always trying to find new ways we can help our customers that aren't quite sure how to set up their new tech. If you ever have a device that you don't know how to set up, you can always call us at (800) GEEK-SQUAD or (800) 433-5778 to see if a Geek Squad Agent can come out to your home to assist. Otherwise, if it's a smaller item that you can carry in, you can visit us online at www.geeksquad.com/schedule to schedule an appointment to work with an Agent in store.

  • Rated 5 out of 5 stars

    Very Helpful Installation of Combined TV Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very thorough and helpful. Installation seemed very complex and I am gald they were there to do it! They got back to me quickly on the one post-installation issue I had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just shy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to coordinate most things but was not able to get universal remote to turn on sound bar - must use sound bar remote to turn sound on - all else seems fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote working better than before service was completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV as well as all my electronics and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and seamless installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed the TV and programmed our remote were fantastic!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    When it doesn't freeze, it's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Harmony Remote 900 with RF which I really like. However, I understand that this model is supposed to be phased out. It does freeze sometimes, and I have to remove the battery and replace it. The white battery does not swell, the blue battery is the one that is supposed to be problematic. I leave it on the charger more often than not, although I have gotten conflicting info about that. I don't think it's a good idea to let the battery totally run out. I like that I can keep my components in a cabinet. Logitech has been decent re: customer support. Best Buy charges way too much to program the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad extremely knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary and Craig made all the installation and programming look very easy. They were very professional and explained everything to me and my wife. We felt very confident in their knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted tv and programmed remote. They were very helpful when I had questions about remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed my Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slater was great and very knowledgeable, he was very courteous and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help with Remote Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help with diagnosing and programming my controllers to fix issues. Compatible now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install TV & program remote. Fantastic work....without Geek squad, I wouldn't upgrade equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient. knowledgeable, took their time to do it right. Explained the system o me when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable technician. Got the work done efficiently and accurately, Made some great suggestions as to add-on opportunities after I questioned him. Not pushy or snobby at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few times to get the Harmony to work right but Christian was able to work it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an agent out to reprogram my home theater remote that the Dish Network installer screwed up when we switched to Dish service. Geek Squad guy identified the problem and fixed it in 10 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad double Agent quickly determined what needed to do for my home theater system and then he fixed it. He explained it all to me and showed me how to use the buttons on the remotes. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by technicians, didn't take as long to set up as we thought it would. Very pokite youbg men!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient and did a great job with the install and tuning in the TV and sound system.

    I would recommend this to a friend