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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3598 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the Harmony Remote Control Programming's ease of use, reliable remote control functionality, and professional installation and programming services. Positive feedback also highlights the knowledgeable and courteous technicians. While some users mentioned that battery life could be improved and scheduling appointments presented challenges, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 3,598 reviews
  • Rated 5 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician agent set up my Harmony remote to the internet and explained on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Program

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech were polite and hospitable. Introduced themselves and explain the process and the purpose of the tech support. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up techs were fast and courteous. Took their time explaining the new remote features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Re=programmed our new unirversal remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians immediately identified the problem and made the repair within 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having access to all my media devices organized in one place. No more remote clutter on the end tables or coffee table, or searching for the right remote to use.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello Sandymuff,

      It sounds like your coffee table is riding in style! Thanks for sharing your feedback on this with us! It's great to hear that your universal remote is working out well for you.

  • Rated 5 out of 5 stars

    Solved issue with programming Harmony remote.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had a problem programming the Harmony remote in order to make all components switch from TV to Movies. Problem was eventually solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got it done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programmed my universal remote, Alexa, and harmony hub. Challenging but the agent overcame all the hurdles and got it all up and running. Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Develin was our geek squad representative and he was amazing. He help with the stuff I didn’t understand and walked me through until I could operate everything!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing and hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful and knowledgeable. We really appreciate them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came found the problem corrected it and left. Always polite and explained everything in terms I could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2nd service to reset up my products was superior in every way. He reset up both rooms, carefully explained everything to me and now I know how to use my new TV sets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew anywhere!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed our televisions, remote controls and mounted our TV's perfectly and proficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems with Harmony remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge staff who resolved the issue quickly. Very professional and took the time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my useless Remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were amazing. The product is lacking in area of quality. Very sensitive device and not user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV, speakers and remotes all connected, and Jonah and Steve did a superior job in a very, very professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast assessment of problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed my remotes and made sure everything worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and competent service. I have found the Geek squad to be a reliable support team for my technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed the remote to my tv and receiver. Now I just use one remote and can access the sound control for the speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the job done quickly, he was friendlyand complete>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value with Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the better values in our home entertainment purchase. The tech did a very good job programming the remote and explaining operation and features.

    I would recommend this to a friend