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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seventy something is too old.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the reasons I like to use Best Buy and the delivery and haul away service. I guy in his 70's doesn't need to be hauling away large items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old washer with no issues Quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and curteous people.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Very careful when delivering our new freezer and taking the old one away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very happy with delivery service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old equipment from the basement any brought in the new. I don't recommend anything to anyone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very fast. Delivery drivers did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crew was very careful not to cause any damages

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys! Very professional and made sure to be careful when hauling away our old freezer. The freezer the took out was a behemoth! Roughly 74 inches high by 34” wide and 36” deep! They didn’t hit a single corner or bump any furniture. Of course, we had cleared a path but still, this thing was a monster! Great job guys! Much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On-line Chat Rescheduled Pick-up!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the new washer was delivered the contracted installers wisely determined that the water supply needed to be looked at by a plumber. They told me to contact Best Buy when this happened, and the pickup of the old washer could happen then (along with installation). Plumber came, fixed the line, and completed the installation. Using the on-line chat, I was able to schedule a new pick-up date for the old washer. I honestly thought it would be a problem to get this done, and it wasn't an issue at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recycling service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service, I'm glad it's available. The driver was courteous and delivered our new Samsung TV set it up and took away our older Samsung. Great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disposal fridge and range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and quickly done. In the past this service was free.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Eady peazy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old appliances. It was quick and off they went.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to haul away your old broken large appliance. I'm old and broke down so anytime I don't have to exert myself I'm thankful. Also, the workers were aces!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So Happy with Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly removed, quickly! Really well-done! I could not budge that range myself. They made it look easy and got it out of my house in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer!!! I've had it over a year now and it works as well today as it did on the first day. Lots of space for large loads. Easy to use. I would recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super fast and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid they weren't going to take my old tube TV. But surprisingly they did. It took them about 5 minutes in and out. I would highly recommend using haul away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient and professional. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional haul away appliance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy installation. Very professional work. Delivery installation and cleanup. Very nice clean looking appliance. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Swift and sure service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are champs. Swift and sure. Polite, considerte of your space and pros!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    OUT WITH THE OLD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUT WITH THE OLD, bring in the new, is super easy when the old is hauled away and the new is left in its place. The team was very nice and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Enjoyable service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away my microwave with no trouble at all. Graet service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and on time. No complaints with the serv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and on time. No complaints with the service.

    I would recommend this to a friend