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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 13,640 reviews
  • Rated 5 out of 5 stars

    Bring Back Free Haul Away with New Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little upset that there was no promotion for this service w/ purchase of a new item; however, the service is truly invaluable. You may have to wait a week or two to get an appointment date, but the delivery men take care of everything, and most importan, they take away the old units that some places will charge you upwards of $100 simply to dispose of. Two deliverymen were in and out, with new dryer and venting set up properly in less than 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who delivered the new refrigerator were very efficient and removed the old one within just a few minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice option to remove things

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily removed our old appliances. We didn’t have to deal trying sell them or remove them ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pay for luxury!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You dont want to haul or throw away your old item. Take a break and pay for this company to do it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After they dropped off my new stuff where i wanted it they hauled away the old stuff with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good staff

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice staff! and very professional !! I really like their work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional pickup of my old fridge. They took the old fridge and hauled away the old one and left no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Free removal of old dishwasher!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians removed old dish washer and hauled off with a smile!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast delivery and installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done! Delivered fridge on time and installed with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best Service Offered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being able to have the old appliances hauled away is a wonderfully easy service and one I gladly pay for. The guys were quick and efficient with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Use it every time

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at reasonable price. It helps with the ease of disposal of items my local trash service wont take. Great piece of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful and worth the cost

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful!! They were out and in within 10-15 mins. I think they even showed up 10 mins early which is great for a person like me who kinda excpects that so I can get on with my day. Very respectful gentle me and showed us that it was working properly before they left. One of the best services I’ve had done at my house. 10/10 recommendations

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    No sweat removal.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to support sale of new refrigerator. Installers took care not to damage walls or doors and took old appliance away for recycling.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Prompt/Friendly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Movers were prompt and friendly. They carefully moved my old appliance. Movers were helpful with my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service for the price, the guys came and took away my old appliance, they were very friendly and careful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Maytag refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team delivered my new refrigerator and moved my old one to the backyard. No issues or push back was received from the Best Buy staff.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received professional customer service from 2 individuals who were able haul away two very heavy tvs from 2005.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely cooperative scheduling. Super fast setup. Took out the big old lunker (300 lbs) and didn't hit a thing. Nice job and pleasant guys. Cleaned up quickly and got rid of the box which is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe one guy managed to pick up and carry away an old 36-inch cathode ray tube television by himself.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and got my old refrigerator with so much ease. Didn't make a scratch on my walls either.

    I would recommend this to a friend