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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 13,640 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Hassle Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old freezer was hauled away no fuss, no muss! The two gentlemen that did the delivery and haul away were quick and professional. Excellent experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only was the drop off fast and easy, they took the old one away and then hooked up the new one. Definitely ordering appliances from best buy more often.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great convenience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Best Buy brought me a new dryer and hauled off the old one. Doesn't get easier than that! Hopefully they actually recycle it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionally done

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Best buy haul away a refrigerator and an old dishwasher. In both cases it was done quickly and cleanly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed with the haulers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that hauled away the old fridge were great and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Fast, friendly, and professional service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So Convenient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best services offered. I have had both my old refrigerator and Dryer carted away for a very nominal fee. It was great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    staff

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was awesome. Very professional and quick to deliver

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek guys were fantastic- arrived when scheduled; installed and ran machine- pointing out key options. Were awesome to deal with!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 staff carried out my old refrigerator with no problems!! There was still ice frozen on the freezer walls that I was unable to remove...I was embarrassed but they smiled and said 'no problem'.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people were professional and efficient. They removed my item and installed the new item without any discrepancy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was able to remove old washer without a hitch. Halls are narrow, but no scrapes or scratches! Good job.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    bye bye

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast..................................................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy delivery guys were awesome. Super nice, helpful, went way above and beyond.I would highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Amazing people! I love mt washer!! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Haul Off Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul off service was great. I had it out in the garage for them so all they had to do was roll it out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great option!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatly appreciated convenience of this service moving existing tv to new location.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems at all. They were in and out within 10 minutes. it was an old big screen tv in the basement. Worth the money to get it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “PERFECTION”

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who wants to remove your own appliances? Well, not us, anyway… having the old stuff leave as then new stuff arrived? There’s a real symmetry there. The workers were polite, careful to be respectful of us and our property, and worked quickly. To be blunt, we had a lot going on, and many other things to worry about when we suddenly needed new appliances. By offering the removal of our old appliances, Best Buy scratched one more concern off a list that was too long. Thanks, gang!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered this unit were very careful, friendly, conscientious, and patient. They did a great job!

    I would recommend this to a friend