Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Total Tech Install/move

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very hard to install a bunch of New TV's correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of disconnecting and removing the appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionally haul away and recycle your old item

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy removed my old stove and installed my new Samsung gas stove. AAAA+++++ from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old appliance take away

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have total tech and I find it to be the best way to go. The price is worth it for multiple purchases in a year, installation and take away with your purchase. Had a microwave installed and they took the old hood with them so I didn’t have to worry about it laying around and waiting for me to take it somewhere to dispose of. Great feature and wrth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Some jobs are worth paying for - like this one.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definately worth the cost as they loaded my old leaking and dirty dishwasher on "their" truck tehy can easily clean and not in my nice Van with clean carpeting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They rocked it in delivery. They were on time and careful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good removal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly took the old appliance away and never saw it again!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took away the old appliance swiftly. No issues during the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was please with how carefully they are with moving the refrigerator in a tight space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good service

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers have been very efficient and professional during the whole installation and haul away process. It was a pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery process could not have been any better. Some of the best communications I have experienced buying a product on line. Store kept me up to date, and the delivery appointment was right on schedule. The delivery guys were professional, courteous and careful with the product. Everything worked seamlessly, which is rare these days. Kudos to Best Buy for exceeding my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job, friendly service,nice men

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who delivered my dryer were very friendly and helpful. They knew exactly what to do and did not waste time. Did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just do it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to be included for free with delivery. Oh well. Times change. But definitely worth it if getting rid of big items. Don't break your back. Or bother your friend with the pick up truck. Just do it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Job well done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew arrived when they said they would. They were fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s not here anymore so it must have worked!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys took my old washer. Even checked to see if I’d left anything in it. I don’t know what happened to it after it left my home but I’m glad it’s gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Choose Haul Away!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad we chose this option. It was worth it. Got the new one in and the old one out with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Good service!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, moved dryer to garage & took our old washer. Very careful when moving units.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great removal and install crew

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team was great very professional and super fast on getting everything right

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Job Best Buy

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy for taking our old appliance away. This service makes it easier to deal with appliance upgrades when we need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice crew

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice crew. Best Buy delivery teams were constantly notifying of process - and delivery time.

    I would recommend this to a friend