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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men worked well together. They answered all of my questions. They took the old appliance away. They came on time. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy haul my other tv away with no problem and they were very nice and Professional. Thumbs up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successfully but hard delivery

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys did a great job moving my fridge to the second floor in a very tight space. Also they have to manage to park the big trick in a busy street in Chicago, not easy. Great staff.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was amazing they took the old washer and installed the new one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They do it for you.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad that for a small fee that they are able to remove your old item and get rid of it for you. Saved a lot of work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute must! Not needing to go to the dump or schedule a large pickup is so convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    GREAT!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this service was so convenient and I did not have to deal with what to do with an old dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was able to get the old dishwasher out with no problems and haul it outta the house with no damage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys took the old broken dryer away and i didnt even have to wait for the trash collector to take it away. Its worth every cent to purchase this service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was taken away as promised. No issues, service was within promised time as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Total Tech Support membership tv was delivered, installed and old one removed at my daughter and son-in- law's house. So happy this could happen as an early Christmas present!! The installer Walter was extremely helpful and professional. Thank you, Walter!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very convenient!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was so convenient and we did not need to worry about having to lug the heavy stuff out…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the movers hired by Best Buy have been good. I've used this service twice now. And everyone has been able to communicate and complete the tasks without any issues. I've used this service for 2 different fridges now.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Delivery Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery, set up and haul way hit a snag. The team can only install if you have all new accessories. They can not use the existing ones. Other that that it went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They delivered!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im disabled and cant go out to go shopping and after paying another company for a laundry washer and not receiving the product in the amount of time as promised… I decided to find a more reliable business and best buy came through! I was able to order the product through the best buy app and had it installed 3 days later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save your time and your back :D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install team was professional, pleasant, and quick. Worth the price of purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young guys had no problem with removing my old French door fridge. Move it like it was a kid fridge

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers hauled away old stove. They moved the item with ease and care. No scratches, no damage. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No compaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job removing my old appliances. Quick, efficient and nothing in my home was damaged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy disposal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier than taking it to the curb, or to the dump!

    I would recommend this to a friend