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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional services were great when they took away my old washer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend paying for delivery to also haul away old appliance. Unless you have a need for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WCshopper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper helpful. So glad we added this service. We did not have to figure a way to get rid of it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    burly dudes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 65"OLED delivered and paid to have an existing TV relocated. I live alone and the TV to be moved is an old 50" plasma that is still a great TV, but very heavy. I had them relocate it to another room in the house. They were polite and careful in their process. I did watch them as they unloaded my new prized possession... Geek Squad truck with a motorized lift. They did everything by the book, both in protecting the product and from a personal safety perspective as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal of my old dryer was done well. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase a new refrigerator and when asked if I wanted to have the old one hauled away, I pause a minute because I hadn't thought about that. It's a no brainer yes unless you have a use for a broken fridge or you want to do it yourself. It's well worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Save time and energy, get it taken away for you!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away my old OTR microwave with ease, and saved me the hassle of getting rid of it myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goodbye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away the old refrigerator and put in the new one without any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery drivers were amazing. They had to fight to get the old washer out but manged to get it done in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disappearance!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is Addie my new Walker was installed, my old one disappeared. I didn’t even realize it was gone. That’s the perfect experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient save me a lot of time and trouble they took the old television I had no use for a way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy!! Great option!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy that Best Buy offerred this service. We are elderly and don't have access to a truck. This was a lifeline for us. We definitely appreciate it! The service is expensive, but given today's economy, it's not unreasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No hassle

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great not having to haul away our old refrigerator ourselves

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great help from the movers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and did it very fast. Rang the door bell and then gave them instructions to deliver it to the basement. Was in and out within 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV pickup

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old TV hauled away when I got delivery of a new BB tv. The service worked good and made the task of getting rid of my old tv much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and worth the extra money to have our old, broken fridge hauled away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great haul away

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy delivery crew showed up on time with my new dishwasher and took the old one away with no problems. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took away the old appliance with no issues and while causing no damage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman who delivered and installed the microwave was professional knowledgeable and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The delivery men hauled away our old washer and dryer with no issues.

    I would recommend this to a friend