Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 13,640 reviews
  • Rated 5 out of 5 stars

    Convenience and peace of mind

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractors that BB uses are awesome and quick! I never worry about them trampling over my lawn or banging walls or door frames as they remove old appliances - they are super respectful of my property. Plus I have the peace of mind that my appliance's disposal is going to be properly handled. Well worth the small price in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All right, a smooth delivery, thank you very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and haul a way service was very good. The Technicians were very friendly and ensured installation was good. Removal of old refrigerator was performed professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    good value

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional. they did a good job. it's more convenient than having to deal with it yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what the title says. No need to deal with the old unit. A no brainer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service - couldn't ask for better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never used the Haul away And Recycling service before. I was able to get this as a free service as part of my purchase of a new Vizio television. The delivery guys brought in my new flat panel television, hooked it and had everything up and running in 30 minutes. They then brought in straps and hauled out my very large 50 inch tv from 1999. Professional employees and great service. This service alone is why I purchased my new television at Best Buy. I didn't have to borrow a pickup truck or hire a company to haul away my old tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great professional haul away!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professionally done, they haul away my old gas dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Fridge Removal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old fridge was moved out without causing damage to house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and clean

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old plasma tv was hauled away by the techs that professionally installed our new tv. They were helpful and did the job well and cleanly. No issues at all. A job well done. I would recommend letting recycle any old tech for the ease and comfort in knowing it's not simply taking up space in the landfill but rather reusable parts and metals are being reused to help save our precious environment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    really helpful!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were awesome! really appreciate how far they had to carry! glad to have this service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice to have the old unit taken away!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers hauled away the old range with no issues - nice to have it done!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    well done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, clean, and professionally done, thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT HAUL JOB

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman name I believe was Larry. He and his assistant was one of the nicest men I have had in my home to assist from your outfit...they helped me above and beyond....mind you when i was trying to have my washing machine installed it took a WEEK and one of your installation guy cam in on a Saturday named Jose said he was going for a tool and NEVER returned. I am so PROUD of the haul away gentlemen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hauled away

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did the job...entered the house, unplugged, hauled away, replaced with a new one, and left! No plastic shoes protective though!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They took it away

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen hauled our stuff away... not sure what else I can say... um... good job??

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This people did a great job, came measure everything and made it happen super friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when then said they would very professional when they uncrated my freezer they noticed that there was a problem. They found that the door of the item was not on one of the hinges so they connected it back up when they got it in the garage they opened the door and it fell off the hinge upon further inspection found it was damaged beyond repair so they took it back and hauled away my old one great bunch of guys.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saved work

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This couldn’t have been easier and saved me a lot of wirk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get rid of old equipment you don’t need anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job very well done. In and out in less than 5 minutes.

    I would recommend this to a friend