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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 13,640 reviews
  • Rated 5 out of 5 stars

    Prompt and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was professionally installed and delivered. The two workers were able to quickly take out the old refrigerator and install the new refrigerator while also providing a quick walkthrough and confirmed that the new unit was cooling. Would highly recommend! This is the 3rd time I've purchased an appliance from Best Buy and their deliver service have always delivered great service. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    No Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing how they lifted the old machine and took it away. No problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ms. Wilke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians were knowledgeable of how to take away the old washer and put in the new washer. Very professional, courteous and knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product, goings on three years without a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Top Tier Haul Away Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away service was amazing. Quick and concise, excellently removed my old fridge from the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn't have to worry about my old dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new dryer and had it installed. The installers were perfect, kind, knowledgeable and friendly. I felt 100% comfortable. They removed my old dryer and hauled it away. I didn't have to worry about what to do with it! Pardon the pun, but the Best Buy installation crew are the Best!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Strong recommendation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Can't compliment them enough. Strongly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional crew hauled the old refrigerator away and set all the new stuff up fast and efficiently!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy didn't excellent job of getting rid of my old appliances. I found this a convenient feature of their installation package and I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Quick and reliable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a heavy smell old refrigerator left from our landlord. We could not fix it no matter what we tried. After installing or new fridge, the delivery workers moved the heavy smell old fridge to the garage in the exact spot we wanted. We could not have managed this on our own so this was greatly appreciated. They did great work and handled everything with care. They were respectful and quickly installed the new and removed the old fridge and they were very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wort the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cost me $60.00 to have a 15-year-old TV hauled away, but it was worth it. The 82 was heavy, so they used lifting straps to move the TV. I wore my back out by lifting heavy objects, but they had straps that took the weight off their backs. Our landfill won't accept TV's.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pay the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very best services I have ever had fast, safe and extremely efficient thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed by the haul away. Very good work.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hassle free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats paying to rent a truck and pay to dump. And no lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast & Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most customers say the team arrives on time and completes the removal in just a few minutes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery and hookup was a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were fast, efficient and friendly. They had the dryer hooked up and level in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved my old fridge to my garage that’s attached to home. They took their time and made sure it wasn’t damaged in the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old fridge removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job removing the old fridge! Move it with carefully but quickly

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Professionally haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very good. They were quick, cleaned up area and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hauled it away no prob, didnt scratch walls or anything

    I would recommend this to a friend