Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 13,640 reviews
  • Rated 5 out of 5 stars

    Appliance Removal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer arrived on and removed device without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice drivers

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drivers were very nice , respectful, and fast to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the old refrigerator, glad to have a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Professionals

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very nice and very careful hauling in and out. The delivery was free so please tip the guys.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly and helpful crew

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great and went as expected, crew very friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional hauled my older tv away without making a mess or sound.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Teo and his partner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teo and his partner were great. Super friendly and my fridge looks great installed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yeo!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints it was hooked up and has been great ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    took away old dishwasher

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys came and did a great job with installing new dishwasher. tool away old washer with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. The old one was removed ans hauled away properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, fast enough for many things, I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Haul Away Of Old Appliance

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional haul away of my old non working gas stove was very swift and done with ease by the two young professional men who knew exactly what they were doing and carried it out with grace and speed. Barely a disturbance at all. Impressive job and very well done! 5 Gold Stars!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Good Deliverers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people were courteous and professional. Didn't damage anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If it's offered, take it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy does a great service by offering the haul away. First, I didn't have to mess with actually getting it out of my house and then trying to figure what to do with it. Secondly, I didn't have to then worry about the packaging on the new products. The two man team was fantastic and they were in an out in less than 15 minutes for both the washer and dryer removing and delivering of the new ones. I didn't get the install but I'm sure that wouldn't have added that much more time to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & Efficient Install. Very skilled and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very friendly, fast and professional would use the service again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    dd

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product to all concerned it is a great product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast removal. Professional removal. Very helpful. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Hector and his co-worker were polite, fast and friendly. I have an old projection TV which must weigh a ton. I was so worried about getting it out of the house. Would it fit through my new front gate? However, in about 5minutes they had the old TV out of the house. Well worth the cost of $14.99 (with a new TV delivery) and it's good to know it will be ethically recycled. I would highly recommend no matter how big your item is. Thank you Hector and company!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Haul-Away

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old refrigerator removed when we purchased a new one. These guys were awesome. They we in and out in less than 15 minutes. No hassle or mess. Did a great job and were very professional.

    I would recommend this to a friend