Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were kind , removing my old refrigerator. A pleasure to do business with, thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, took away a large doble door fridge with no problem. Setup the new one without issue. Great Job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Riddance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been so happy to have a broken piece of appliance be hauled away.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Dishwasher - Bad LG Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher has been nothing but problems since I had it professionally installed. The biggest problem initially was that it does not dry the dishes no matter which of the 3,000 different options you use. After 2.5 years the motor that was guaranteed to work for 10 years quit working. It cost me $300 to repair, plus I was hand washing dishes for nearly 6 months. The insides are severely corroding releasing potentially toxic chemicals onto my dishes. This is the biggest issue and concern. I am worried that this dishwasher could be adversely affecting the health of my children and family members. I have been working with the customer service team for months to get replacement parts that are corroding. I have spent 20-30 hours corresponding with them. They have said they want to help, but have not helped at all and have wasted many hours acting like they were going to help...At this point in time I could not image purchasing LG again. Buyer Beware!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that delivered my new appliance were so sweet and conversational, they introduced themselves and were careful with maneuvering around the house to bring it in. If i could have tipped them, I would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of old refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . My old fridge was removed and taken for recycle at the same time my new fridge was delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a phone call letting us know they were on our way. The box that contained a 75 inch TV did not have any noticeable damage when it arrived. The two delivery men removed their shoes before stepping on the carpet. After bringing in the new TV they then moved our old and heavy 67 inch rear projector TV upstairs. We are very happy with the Best Buy delivery service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that delivered my fridge were very quick, efficient, and professional. They delivered my new fridge, and carried out my old fridge within minutes. They were also able to get there just a bit earlier than expected, which was nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away of old washer.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As part of the agreement, the delivery crew was to remove my old washer and haul it away. They were very aware of the tight stairway that the old machine had to be carried through. The men were very polite and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 4 out of 5 stars

    Careful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very careful removing it from my home especially going out the screen door.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient process. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Removal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. Old Plasma TV was hard to handle but they were very careful and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, quality service. Was out of my house within minutes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super helpful in the future i hope, so far so good

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem everything went good and delivery went good

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Expertly done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old TV was very large and heavy and in a high spot where we couldn't lift it.They made it look easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away and uninstall

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came handled the old dishwasher uninstall efficiently and with care.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hauling Service

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They handled the hauling of my old appliance with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Do it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best haul away service, no hassle and it's taken right off my hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad left things neat and clean, no mess.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent packed up my old TV and all the packaging from the new TV, and professionally and cleanly hauled it all away as he left. He was very pleasant and personable in everything he said and did.

    I would recommend this to a friend