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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great haul away service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was incredibly convenient! The technician efficiently removed my old dryer, saving me the hassle of disposal. He was quick, careful, and professional, and the entire process was smooth and easy. A fantastic and much-appreciated service!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old stove was removed and gone before you could blink an eye. They really don't mess around.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery set up and Haul away old appliance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians set up my washer , and hauled away my old one effortlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just packed it and took it away, no issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Job Done Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter the state of your old microwave they haul it away, taking all hassle away.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Fast and Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was more convenient than taking the dishwasher to a dump myself. They were gone in five minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen very professional. Ensured my product and home was taken with care. High quality services.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice job on a hard project!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These men really had their work cut out for them, as the old refrigerator was in the basement and very heavy. They took out the old one without leaving a mark anywhere and were really careful not to scratch walls or flooring. Give these guys a raise!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that came to deliver my Refrigerator and dishwasher were very friendly and capable. They took their time and made sure everything was done correctly. They were careful moving the existing fridge out into the garage,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been so impressed with a delivery and haul away! John and Sean were awesome. Professional and friendly. Incredibly thorough and careful, both with hauling away our old stove and installing our new one. My jaw dropped when they took out a level and actually made sure the new stove was perfectly level. They actually cared about my safety! They made sure everything was perfect before they left, and were so kind in the process. We can't say enough good things about these guys...and will definitely ask for them again next time we buy something from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came pick up my old chest freezer, they didn’t even need a dolly just lifted it up no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge removal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 crew men were polite and responsive. They quickly removed the old refrigerator. And set up the new one in it’s place. Explain the workings of the new fridge And took all the packaging with my old unit. I will use this service again when I replace my oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery was spot on and easy to track with the app. The gentlemen that brought my fridge were professional and thoughtful about all details of the delivery and haul away. That added all features and moved the delivery and haul away with care.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery and haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very professional and conscientious with the home surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing how quickly and efficiently they moved our old item out. Worth the extra money!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great team at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly driving and helper.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionally haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers was very professionally on setting up the washer and taking the old one away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy as usual. I buy all ly appliances from bestbuy.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Damage prevention

    Rated 5 out of 5 stars

    They were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, careful, and professional haul away service. It was nice to have Best Buy haul away my old refrigerator without causing any damages to my nice floor, door, walls, or woodwork.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys was wonderful very polite and professional

    I would recommend this to a friend