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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Swift delivery and haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived and delivered and removed my old tv swiftly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and helpful! Would use them every time! They were knowledgeable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old TV haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value , guys did a good job !! Well worth it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice service, I’d recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made the delivery and took the old refrigerator quickly and cleanly. They were friendly and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Communication issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were good. They did not speak English however and there was an issue with the water supply. For some reason they were not allowed to touch the water supply. At first, because I could not communicate with them, we were going to have to cancel the order. I was able to get them to call a supervisor, who I still had a hard time communicating with, but eventually worked it out. Be aware that you may need to disconnect your old water supply and re attach it yourself, which is not hard, but I had not expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick removal of old washing machine. They were great and professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    haul it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hauled away with no problems or headaches. great service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Fast and accomodating. They arrived right on time and asked all the right questions!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. I’ve had it almost a year now. It washes well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gratefully Convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so grateful for the "Haul-Away" service offered. Frankly, I wouldn't have know what to do with my own dishwasher. Plus, this spared me "hours" of frustration trying to figure out where to bring it, let alone sparing my back....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away & Set up!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This price was the best! Haul away my old and set up my new large appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job with coming in and hauling the old washer and dryer away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, on time, highly recommend removal service.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hauled old fridge away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled off our old fridge and I didn't have to mess with it. Well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, highly recommended. Gvae us heads up before arrivale, asrrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I PAID AND THEY TOOK IT.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes, they took the old refrigerator and took it away because i paid the money for them to do it. what they didn't do is cap the old water line to the old refrigerator because the new refrigerator didn't have a water dispenser and i found a flood an hour later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul-Away of old appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen from XPO (Best Buy Service Partner) unhooked and removed the old dishwasher. They were careful throughout the process and even cleaned up afterwards. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Excellent Delivery Experience

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 4th delivery from the Hagerstown Best Buy and I believe David has been the delivery specialist each time. He is always extremely professional, friendly, and courteous. I appreciate the care he puts into ensuring my new appliances are delivered carefully and to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good haul away service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old dryer was taken away for recycle, thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris M

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. I am happy that Best Buy has this haul away/recycle program. It’s great for the consumer and for the environment. The two guys who picked up my old tv were quick and efficient.

    I would recommend this to a friend