Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 222 Showing 4,421-4,440 of 13,640 reviews
  • Rated 5 out of 5 stars

    Microwave install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order arrived and installed promptly. Personnel were expert and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up the old dishwasher and gone! No issues at all.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Damaged product delivered

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived damaged and they still want to charge me for the service. They also changed the time last minute so it was quite a bit earlier than we expected. Finally, we thought they'd be able to replace the door but instead they needed the replace the entire unit which was far more difficult.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very helpful as expected

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meet expectation and beyond. Quick setup and move away the old unit.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived within given timeframe, performed installation quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away of appliance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removal was quick & easy. Care was taken as not to damage walls or stairs. Removal was done with professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it becaus you no have other option:)

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My rating is based on the fact that due to my elite plus status there is no haul away fee, I would not be as excited if i had to pay to haul away something that has some material value. They did a quality job removing the old refrigerator and much better than having strangers over to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home delivery the best service.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery is a excellent from bestbuy. Worth the value for appliance install and removal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team removed old fridge while delivering the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old washer removal

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my old unit away very convenient well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were wonderful! The steps down to the basement are rather steep, and they were careful and smart on how to make sure to stay safe while still quickly getting everything installed and hauled away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul off

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect in aspect. Took old aey after installation of new range

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mishaps so I’d say it went well, unfortunately one guy did not speak English

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have our old washer and dyer taken out and hauled away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys we're professional and punctual. Can't ask for anything more for a service like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job removing my old dryer when they came. I had already unplugged it, but they had to hoist it out of a old cellar with a steep step and up a hill.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Fast install. These guys were quick! Highl recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it was never there

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen are so careful and removed the old item, but also CLEANED underneath it before installing the new one. This is old fashioned service, the kind you dream of but rarely get.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Haul Away

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Extremely easy to get my old appliance hauled away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time, thorough, and polite. Thanks!

    I would recommend this to a friend